Walk-in | Mphasis Walk-in Drive For Technical- Service Desk- Pune

Mphasis; Pune District; On-site; INR 180,000 - 300,000; Full time

Job summary

Mphasis is hosting a WalkIn Drive for a Level 2 Technical Support Engineer in Pune. The role targets candidates with 1–2 years of relevant experience and a graduation, who can handle Windows and Mac OS environments and basic IT infrastructure knowledge.

You will communicate with end users via phone, email or chat, log issues, and work with multiple tools to resolve problems. Strong problem solving and documentation skills are required for success.

Qualifications

• 1–2 years of hands-on technical support experience.
• Graduation mandatory for eligibility.
• Excellent communication skills and customer focus.

Responsibilities

• Interact with end users to troubleshoot issues via phone, email or chat.
• Log and track incidents in ticketing systems and provide updates.
• Escalate complex problems to higher-level teams when needed.
• Maintain clear documentation and knowledge notes.

Skills

Windows

Mac OS

Remote desktop

Problem solving

Communication

Ticketing tools

ITSM

End user support

Education

Graduation

Tools

ServiceNow

RemedyForce

Webex

LogMeIn

Bomgar

Job description

Mphasis WalkIn Drive Technical Service Desk

Date: 12th Oct'26

Time: 12 PM 4 PM

Venue: EON Kharadi Infrastructure Pvt. Ltd., Cluster C, Wing 3, 5th Floor, Plot No. 1, Survey No. 77, MIDC, Kharadi, Pune 411014

Exp required - 1 Year + Required

Graduation Mandatory

Excellent communication skills Required

Job Description

Who are we looking for

Level 2 Technical Support Engineer

Years of experience needed 1 to 2 years

Technical Skills

• Handson experience with Windows Mac OS environments
• Excellent problem solving and communication skills
• Handson experience with Windows Mac OS environments
• Good understanding of computer systems mobile devices and other tech products
• Familiarity with remote desktop applications and help desk software eg Webex LogMeIn Bomgar
• Knowledge on Citrix Virtual Apps AWS technology and Desktop
• Basic knowledge on Virtualization technology
• Graduate 1 plus years of relevant experience

Management Skills

• Knowledge on Ticketing tools eg ServiceNow RemedyForce
• Familiar to the Citrix AWS environment
• Aware of ITSM Process Incident management
• Inbound calls taking
• Talk to End Users through a series of actions either via phone email or chat until they have solved a technical issue
• Properly escape unresolved issues to appropriate internal teams eg software developers
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Refer to internal database or external resources to provide accurate tech solutions

Behavioral Skills

Ability to diagnose and troubleshoot basic technical issues

Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role

Provide prompt and accurate feedback to customers

Ensure all issues are properly logged

Certification

MCSE CCA ITIL foundation is an added advantage not mandatory

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