IT Services Engineer

Qualys; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Qualys in Pune seeks an IT Services Engineer to deliver reliable end-user support across laptops, desktops, and mobile devices, with a focus on executive assistance and seamless remote and on-site service. You will manage incidents via ITSM tools, administer identity access, and support Microsoft 365 services and conferencing platforms.

Ideal candidates have 2–5 years in IT support, strong Windows/macOS troubleshooting, and experience with AD/Okta/SSO.

Qualifications

• 2–5 years of experience in IT support, end-user services, or workplace technology operations.
• Strong hands-on experience troubleshooting Windows 11 and macOS (Iru or similar macOS management tools).
• Proven experience with Microsoft 365 administration and user support.
• Working knowledge of Active Directory, Okta SSO, MFA, account administration, and access troubleshooting.
• Experience with FreshService, Jira, or a similar ITSM platform.

Responsibilities

• Provide onsite and remote technical support for laptops, desktops, Windows and macOS, applications, mobile devices, printers, and peripherals.
• Manage incidents and service requests through the ITSM platform within defined SLAs, ensuring accurate categorization, prioritization, documentation, routing, resolution, and escalation.
• Administer identity and access, including application assignments, group memberships, MFA, SSO, and authentication issues, and support onboarding, transfers, contractor setup, and offboarding.
• Support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, and Intune), including shared mailboxes, distribution groups, permissions, archives, and licensing.
• Deliver white-glove support for executives and VIP users, ensuring technology readiness for executive meetings, presentations, and visits.
• Support and troubleshoot Zoom, Microsoft Teams, Zoom Rooms, and conference room AV, and provide live support for town halls, training sessions, and key business meetings.
• Perform proactive conference room and meeting technology checks to minimize disruption.
• Deploy and maintain endpoints and peripherals, and support asset inventory, hardware lifecycle, device compliance, patching, and endpoint readiness.
• Participate in the weekend on-call rotation to handle critical incidents, perform initial troubleshooting, coordinate escalations, and restore service quickly.
• Create and maintain SOPs, knowledge articles, FAQs, and user guides, and contribute to improvements in support quality, self-service, and operational efficiency.
• Follow corporate security standards, access-control requirements, and IT policies.

Skills

Windows 11

macOS

Microsoft 365 admin

Active Directory

Okta SSO

MFA

End-user support

ITSM tools

Education

BE/B.Tech/BCA/MCA or B.Sc.

Tools

FreshService

Jira

Intune

MECM

PowerShell

Bash

Job description

## IT Services EngineerApply: Pune: Full time: Posted Yesterday: R0005134Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**IT Services Engineer****Job Description** Deliver reliable, secure, and responsive end-user support while maintaining core workplace technology services. The role covers hardware, software, identity and access, Microsoft 365, collaboration and conferencing platforms, employee lifecycle activities, and IT service operations, with a strong focus on executive support and a seamless user experience across office and remote environments.**Responsibilities*** Provide onsite and remote technical support for laptops, desktops, Windows and macOS, applications, mobile devices, printers, and peripherals.* Manage incidents and service requests through the ITSM platform within defined SLAs, ensuring accurate categorization, prioritization, documentation, routing, resolution, and escalation.* Administer identity and access, including application assignments, group memberships, MFA, SSO, and authentication issues, and support onboarding, transfers, contractor setup, and offboarding.* Support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, and Intune), including shared mailboxes, distribution groups, permissions, archives, and licensing.* Deliver white-glove support for executives and VIP users, ensuring technology readiness for executive meetings, presentations, and visits.* Support and troubleshoot Zoom, Microsoft Teams, Zoom Rooms, and conference room AV, and provide live support for town halls, training sessions, and key business meetings.* Perform proactive conference room and meeting technology checks to minimize disruption.* Deploy and maintain endpoints and peripherals, and support asset inventory, hardware lifecycle, device compliance, patching, and endpoint readiness.* Participate in the weekend on-call rotation to handle critical incidents, perform initial troubleshooting, coordinate escalations, and restore service quickly.* Create and maintain SOPs, knowledge articles, FAQs, and user guides, and contribute to improvements in support quality, self-service, and operational efficiency.* Follow corporate security standards, access-control requirements, and IT policies.**Required Qualifications*** 2–5 years of experience in IT support, end-user services, or workplace technology operations.* Strong hands-on experience troubleshooting and supporting Windows 11 and macOS (Iru or similar macOS management tools).* Proven experience with Microsoft 365 administration and user support.* Working knowledge of Active Directory, Okta SSO, MFA, account administration, and access troubleshooting.* Experience with FreshService, Jira, or a similar ITSM platform.* Working knowledge of Intune, MECM, or comparable endpoint-management tools.* Foundational knowledge of networking, hardware, conferencing, and audiovisual support.* Excellent communication, customer-service, and documentation skills, with the ability to stay composed in high-pressure situations.**Preferred Qualifications*** Experience supporting executives and VIP users in a white-glove service model.* Hands-on experience with Zoom Rooms, Teams Rooms, and enterprise conference room AV systems.* Experience supporting large-scale events such as town halls and all-hands meetings.* Exposure to Okta administration, automation, or scripting (e.g., PowerShell, Bash) to improve support efficiency.* Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, ITIL Foundation, CompTIA A+, or Apple Certified Support Professional.**Educational Qualification** BE/B.Tech/BCA/MCA or B.Sc., preferably in Computer Science, Information Technology, or a related field.