Walk-in | Limited Vacancy For Work From Office (CSA) Kolkata

Tech Mahindra; Kolkata District; On-site; INR 279,000 - 335,000; Full time

Job summary

Tech Mahindra in Kolkata invites applications for a Customer Support Associate in a 100% office-based Voice process. The role requires Graduation and at least 12 months of BPO experience, with excellent English and Hindi communication.

Key shifts run 6:00am to 12:00am with night-shift allowance; 9 hours work plus 1 hour break. Walk-in interviews require CV and government ID.

Qualifications

• Min Graduation required.
• Min 12 months of BPO experience required.
• Excellent verbal communication in English & Hindi for Voice role.

Responsibilities

• Customer Orientation.
• Ready to work in 6:00am to 12:00am (Night Shift Allowance).
• No planned leave for upcoming 3 months after joining.
• 10 hours per day: 9 hours work plus 1 hour break.
• Typing speed 30 WPM with 90% accuracy.
• HR round – General check.
• Typing Test.
• Ops round – General check.
• Voice Versant (V5 and above).
• Client Round Video Call.

Skills

Verbal communication

English fluency

Hindi fluency

Education

Graduation

Job description

Preferred candidate profile

We are currently having openings in our Voice Process 100% work from office.

With fixed salary & permanent hiring.

• Designation-
• Customer Support Associate.
• Mandatory Criteria-
• Min Graduation required
• Min 12 months of BPO experienced required.
• Excellent verbal communication skill in English & Hindi without major MTI for Voice

Process

• Customer Orientation.
• Ready to work in 6:00am to 12:00am( Night Shift Allowance)
• No planned leave for upcoming 3 months after joining
• 10 hours of the day, 9 hrs. work and 1 hour break
• Should have a typing speed of 30WPM with 90% accuracy
• Interview Structure-
• HR round - General check.
• Typing Test
• OPS round General Check
• Voice Versant (V5 and above)
• Client Round Video Call

Payouts

• Fresher- 280000 LPA, 18,600/ Month (In hand)
• 100% fixed salary

Documents Required

• Education Mark sheets
• Aadhar Card
• Pan Card
• Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)

Location details for Walkin interview

Tech Mahindra, DLF2, 1ST Floor, Block C, Rajarhat, Kolkata-700156(Opposite of Geetanjali)

Candidates need to carry CV & Aadhar card(Government id card)