Walk-in | Human Resource Manager

Smiles Institute Of Gastroenterology Llp; Bengaluru; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Smiles Institute Of Gastroenterology Llp in Bengaluru seeks an experienced Human Resources (HR) Manager Healthcare & Hospital Operations to oversee staffing, compliance, and payroll in a 24/7 hospital setting.

The role focuses on end-to-end HR for clinical and non-clinical staff, strict NABH/HIPAA/local labor law adherence, and ongoing workforce optimization to ensure high-quality patient care.

Qualifications

• Education: Bachelor’s or Master’s in HR, Hospital Administration, or related field.
• Experience: 5+ years in HR within healthcare settings preferred.

Responsibilities

• Oversee end-to-end recruitment for clinical and admin staff.
• Ensure NABH/JCI alignment and local labor law compliance.
• Manage 24/7 shift scheduling and attendance tracking.

Skills

HRIS platforms

Shift-scheduling tools

Crisis management

Empathetic communication

Negotiation skills

Education

Bachelor's or Master's in HR/Healthcare Admin

Tools

HRIS systems

Job description

Job Title: Human Resources (HR) Manager Healthcare & Hospital Operations

Position Summary

The Hospital HR Manager is responsible for overseeing the entire lifecycle of clinical and non-clinical staff. This role ensures seamless hospital staffing, strict medical and statutory compliance (e.g., NABH, HIPAA, and local labor laws), and efficient shift-management to maintain 24/7 high-quality patient care.

Key Responsibilities

Talent Acquisition & Sourcing

• Manage end-to-end recruitment for doctors, nurses, allied health professionals, and administrative staff.
• Build pipeline networks with medical colleges and nursing institutes.
• Coordinate specialized onboarding processes to integrate clinical staff quickly into hospital workflows.

Credentialing, Licensing & Legal Compliance

• Verify medical licenses, certifications, malpractice histories, and background checks.
• Ensure strict alignment with healthcare accreditation standards like NABH or JCI.
• Maintain up-to-date compliance with national and regional labor laws, ESIC, and provident fund regulations.

Workforce Logistics & Payroll Management

• Oversee complex 24/7 shift scheduling and attendance tracking to prevent clinical understaffing.
• Manage timely payroll processing, doctor payouts, and healthcare employee benefits.
• Handle data entries within the hospitals Human Resources Information System (HRIS).

Performance Mapping & Training

• Map clinical competencies and track both technical skills and patient care "soft skills".
• Coordinate mandatory healthcare refresher courses and patient safety training.
• Lead the annual appraisal cycles for nursing and support staff.

Employee Relations & Burnout Management

• Address employee grievances and resolve workplace conflicts in high-stress medical environments.
• Implement mental health and wellness programs to mitigate employee burnout.
• Manage disciplinary actions regarding violations of hospital protocols or patient confidentiality.

Job Requirements & Qualifications

• Education: Bachelors or Masters degree in Human Resources, Hospital Administration, or a related field.
• Experience: 35+ years of core HR experience, preferably within a multi-specialty hospital or healthcare organization.

Core Competencies

• Deep understanding of medical doctor/nurse hiring cycles.
• Practical knowledge of healthcare regulations and labor union dynamics.
• Proficient in using HRIS platforms and advanced shift-scheduling tools.
• Strong crisis management, empathetic communication, and negotiation skills.