Floor Admin / GRE (Guest Relations Executive)

Cygnus Medicare; Karnal; On-site; INR 300,000 - 380,000; Full time

Job summary

Ujala Cygnus Amritdhara My Hospital in Karnal, Haryana, seeks a Floor Admin / Guest Relations Executive (GRE) to ensure a seamless patient experience and coordinate day-to-day operations across hospital floors.

The role requires a Graduate (MBA/Healthcare Management preferred) with 2-4 years in healthcare/hospitality/customer service, strong communication, and the ability to work in rotational shifts. Full-time position based at the hospital.

Qualifications

• Graduate in any discipline; MBA/Healthcare Management preferred.
• 2-4 years of experience in hospitals, healthcare, hospitality or customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and patient-handling abilities.
• Proficiency in MS Office and hospital management systems preferred.
• Ability to work in rotational shifts.

Responsibilities

• Assist patients and attendants with admission, discharge, and queries.
• Coordinate between patients, nursing stations, doctors, and support departments.
• Conduct floor rounds to monitor satisfaction and service quality.
• Address patient concerns and escalate to relevant departments.
• Guide patients on appointments, investigations, procedures, and billing.
• Maintain effective communication with patients and families.
• Coordinate with housekeeping, maintenance, and security teams.
• Record patient feedback, complaints, and service recovery actions.
• Ensure adherence to policies, standards and quality protocols.

Skills

Communication

Interpersonal skills

Problem-solving

Patient handling

MS Office

Hospital systems

Education

Graduate

MBA/Healthcare Management

Tools

MS Office

Hospital Management System

Job description

Location: Ujala Cygnus Amritdhara My Hospital, Karnal, Haryana
Experience: 2-4 Years
Qualification: Graduate / MBA / Healthcare Management Preferred
Employment Type: Full-Time

Job Description

Ujala Cygnus Amritdhara My Hospital is looking for a dynamic and patient-focused Floor Admin / Guest Relations Executive (GRE) to ensure a seamless patient experience and coordinate day-to-day operational activities across hospital floors.

Key Responsibilities

• Assist patients and attendants with admission, discharge, and hospital-related queries.
• Ensure smooth coordination between patients, nursing stations, doctors, and support departments.
• Conduct regular floor rounds to monitor patient satisfaction and service quality.
• Address patient concerns and elevate issues to the concerned department for timely resolution.
• Guide patients regarding appointments, investigations, procedures, and billing processes.
• Maintain effective communication with patients and their families.
• Support hospital operations by coordinating with housekeeping, maintenance, and security teams.
• Maintain records of patient feedback, complaints, and service recovery actions.
• Ensure adherence to hospital policies, service standards, and quality protocols.

Requirements

• Graduate in any discipline (MBA/Healthcare Management preferred).
• 2-4 years of experience in hospitals, healthcare, hospitality, or customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and patient-handling abilities.
• Proficiency in MS Office and hospital management systems is preferred.
• Ability to work in rotational shifts.

Join Ujala Cygnus Amritdhara My Hospital and help us deliver an exceptional patient experience through compassionate care and service excellence.