Customer Support Executive

GlowTouch; Hyderabad; On-site; INR 240,000 - 300,000; Full time

Job summary

UnifyCX in Hyderabad is seeking professionals for an International Voice Process role within the Telecom domain. You will handle inbound international calls, troubleshoot connectivity issues and ensure a high-quality customer experience.

The candidate should have 1+ year of international voice experience, with at least 6 months in telecom, and be willing to work in 24/7 shifts. Graduates or undergraduates are welcome to apply, with emphasis on clear English communication.

Qualifications

• Minimum 1 year of International Voice experience (mandatory).
• Out of which 6 months of Telecom exp is mandatory.
• Graduates / Undergraduates can apply.
• Willingness to work in 24/7 shifts.

Responsibilities

• Handle international inbound voice calls for telecom customers.
• Resolve issues related to network, connectivity, broadband, Wi-Fi, and service interruptions.
• Provide clear and professional communication to ensure customer satisfaction.
• Achieve First Call Resolution (FCR) and adhere to process guidelines.
• Accurately document customer interactions in CRM/ticketing tools.
• Adhere to quality, compliance, and productivity standards.

Skills

International Voice Support

Telecom Troubleshooting

Excellent English

Education

Graduates / Undergraduates

Tools

CRM software

Job description

Job Summary:

UnifyCX is hiring experienced professionals for an International Voice Process in the Telecom domain. The role involves handling inbound international customer calls, resolving service-related issues, and delivering a high-quality customer experience.

Roles & Responsibilities :

• Handle international inbound voice calls for telecom customers
• Resolve issues related to network, connectivity, broadband, Wi-Fi, and service interruptions
• Provide clear and professional communication to ensure customer satisfaction
• Achieve First Call Resolution (FCR) and adhere to process guidelines
• Accurately document customer interactions in CRM/ticketing tools
• Adhere to quality, compliance, and productivity standards

Eligibility Criteria :

• Minimum 1 years of International Voice experience (mandatory)
• out of which 6 months of Telecom exp is mandatory
• Graduates / Undergraduates can apply
• Willingness to work in 24/7 shifts

Key Skills :

• International Voice Support.
• Telecom Customer Service & Troubleshooting.
• Excellent English Communication.

Walk-In Details :

Date: Monday 22 August- Friday 28 August.

Time:

11:00 AM -3:00 PM

Venue:

H-07 Building, Phoenix Infocity Pvt Ltd SEZ,Gachibowli (V), Serilingampally (M),Hyderabad, Telangana 500081.

Candidates are requested to carry an updated resume and valid ID proof.