Walk-in | Customer Support Representative | E-Commerce | Blended Process

Globiva; New Delhi, Gurugram District; On-site; INR 184,000 - 201,000; Full time

Job summary

Globiva in Delhi is hiring for an E-Commerce voice process profile. The role involves handling customer queries, resolving complaints via calls and chats, and providing product or service information.

The candidate pool includes freshers and experienced individuals; 12th pass is eligible with graduation not required, and a freshers salary of 16,500 INR while experienced salary is 18,000 INR. A minimum of 6 months experience is required.

Qualifications

• Handle customer queries and provide information.
• Resolve complaints via calls and chats.
• Troubleshoot issues and follow up with customers.
• Freshers and experienced both can apply.
• At least 6 months of experience required (explicit).

Responsibilities

• Handle customer queries
• Resolve complaints via calls and chats
• Provide product / service information
• Troubleshoot issues
• Follow up with customers

Skills

Customer service

Phone support

Chat support

Communication

Education

12th pass

Job description

Hii , Candidates

GLOBIVA is hiring!!!

Profile- E-Commerce voice process

Role & responsibilities -

• 1.) Handle customer queries
• 2.) Resolve complaints via calls and chats
• 3.) Provide product / service information
• 4.) Troubleshoot issues
• 5.) Follow up with customers

Preferred candidate profile -

• - 12th pass are eligible / Graduation not required
• -- Freshers and experienced both can apply
• - Freshers salary - 16500 /- , Experienced salary - 18000/-
• - Atleast 6 months of experience is required .