Walk-in | Customer Support Executive | US - Chat/E-mail Support | Upselling

Sutherland; Chennai District; On-site; INR 290,000 - 350,000; Full time

Benefits offered by this job

Salary: 2.9 LPA to 3.5 LPA

Cab facility within 25 km

Face-to-face interview

Job summary

Sutherland in Chennai invites you to join its International Retention & Customer Support team as a customer-focused professional. You will handle retention, upsell opportunities, and premium chat support to deliver exceptional international service.

Freshers and experienced candidates may apply, with a readiness to join within a week. Work five days a week with rotating shifts; cab facility provided within 25 km and face-to-face interview at our Perungalathur campus.

Qualifications

• Willing to join within a week.
• Excellent communication and relationship management skills.
• Willingness to work in rotational shifts as required by business.

Responsibilities

• Retain customers and manage relationships to reduce churn.
• Upsell and generate revenue during interactions.
• Provide premium chat support and resolve inquiries for international customers.
• Deliver exceptional international customer experiences while maintaining service quality.

Skills

Customer retention

Upselling

Persuasive communication

International customer experience

Premium chat support

Job description

We are Hiring: International Retention Customer Support Professionals!

We are looking for customer-focused professionals to join our International Retention & Customer Support team.
*Candidate must be willing to join us in a week's time.

If you're a persuasive communicator who excels at:

• Customer retention and relationship management
• Upselling and revenue generation
• Premium chat support
• Delivering exceptional international customer experiences
• Both Freshers & experienced candidates may apply

Work Schedule : 5 days a week / 2 days of rotational week offs
**Flexibility to work in rotational shifts, with shift timings subject to business requirements.

Compensation & Benefits:

• Salary: 2.9 LPA to 3.5 LPA, depending on the candidates profile and relevant experience.
• Performance-Based Sales Incentives

Transportation: *Cab facility will be provided depending on the location (witin 25 km radius) & shift timings.

Interview Mode: Face-to-face (No virtual available)

Work Location: Sutherland, Sriram Gateway IT Park, Perungalatur

Venue:

Sutherland,

A1 Block, Ground floor,

Gateway Office Parks,

Perungalathur, Chennai.