Customer Care Executive

Chandigarh News; Chandigarh; On-site; INR 235,000 - 281,000; Full time

Benefits offered by this job

Home Pick and Drop cab Facility forAll

Mediclaim Policy Coverage up to 3 Lakh

Wi-Fi Reimbursement up to 1,000 per月

Friendly and Professional Work

Job summary

eClerx Services is hiring a Customer Care Executive for the International Voice Process in Chandigarh. The role focuses on delivering excellent support to US customers and driving sales through upselling. Night shifts and 5-day weeks are part of the schedule.

Qualified graduates with strong English communication are encouraged to apply. Salary includes a base plus performance incentives, with cab, Mediclaim, and wifi reimbursement provided.

Qualifications

• Good written English communication skills.
• Only graduates can apply.
• Ready to work in night shift.

Responsibilities

• Handle inbound US customers with focus on sales and upselling.
• Be the first point of contact for customers with inquiries.
• Ensure customer needs are addressed and questions answered.

Skills

Good written English

Education

Graduate

Job description

Dear Candidate, This is Disha, I am the part Hr team of eClerx, Just wanted to share the details with you about the hiring so please check and revert back if you are interested for the same.

You can also share this with any friend/connection of yours.

Job Description: Voice Analyst

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Job Details

Position: Customer Care Executive.

Process: International Voice Process

Shift: Night Shift Working Hours: 9 Hours

Schedule: 5 Days Working

Weekly Offs: 2 rotational Weekly Offs

Salary: 23,100 per month

Performance Incentives: Up to 10,000 per month.

Employee Benefits

• Home Pick and Drop cab Facility for All Employees.
• Mediclaim Policy Coverage up to 3 Lakhs
• Wi-Fi Reimbursement up to 1,000 per month
• Friendly and Professional Work Environment

Eligibility

• Good written English communication skills.
• Only graduates can apply.
• Ready to work in night shift.

Venue: eClerx Services, DLF Tower F, first floor IT Park, Chandigarh.

Time:- 12:00PM to 5:00PM.

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.