Walk-in | Customer Support Associate

Newbazaar Technologies; Mumbai; On-site; INR 250,000 - 360,000; Full time

Job summary

ShopSe in Powai, Mumbai is seeking a Customer Support Executive to handle queries across calls, emails, chat and other channels. You will work with the Customer Support / Operations team to resolve issues promptly while maintaining high customer satisfaction.

The ideal candidate will have strong communication skills, the ability to work in a fast-paced FinTech environment, and familiarity with MS Office and CRM tools. Freshers with excellent communication may also be considered.

Qualifications

• Graduate preferred.
• 3 years of experience in Customer Support, FinTech, Banking or related fields.
• Freshers with excellent communication may be considered.

Responsibilities

• Handle customer queries and complaints through calls, emails, chat, and other channels.
• Provide accurate, timely resolutions to customer concerns.
• Assist customers with transactions, payments, applications, and digital services.
• Coordinate with internal teams to resolve issues within timelines.
• Maintain accurate records of customer interactions and complaints.
• Ensure adherence to customer service quality standards and TAT.
• Identify recurring issues and escalate to relevant teams.
• Maintain high levels of customer satisfaction and positive experience.

Skills

Verbal & written comms

Customer-handling

Problem-solving

MS Office & CRM tools

Education

Graduate preferred

Tools

MS Office

CRM software

Job description

Job Title: Customer Support Executive

Department: Customer Support / Operations

Location: Powai, Mumbai.

About ShopSe:

ShopSe is a leading digital financial services platform focused on making financial solutions more accessible and convenient for customers. We leverage technology to build innovative and seamless financing experiences through strategic partnerships with leading banks and NBFCs. About Role: We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, concerns, and service requests across multiple communication channels. The role requires strong communication skills, problem-solving abilities, and an understanding of digital financial products and services.

Key Responsibilities

• Handle customer queries and complaints through calls, emails, chat, and other support channels.
• Provide accurate and timely resolutions to customer concerns.
• Assist customers with transactions, payments, applications, and other digital financial services.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Maintain accurate records of customer interactions and complaints.
• Ensure adherence to customer service quality standards and TAT.
• Identify recurring customer issues and escalated them to the relevant teams.
• Maintain a high level of customer satisfaction and positive customer experience.

Required Skills :

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic knowledge of MS Office and CRM/customer support tools.

Qualifications & Experience

• Graduate preferred.
• 03 years of experience in Customer Support, Customer Service, BPO, FinTech, Banking, or Financial Services.
• Freshers with excellent communication skills may also be considered.