Walk-in | Customer Care Executive

Tashi Advisors Ll; Navi Mumbai; On-site; INR 179,000 - 257,000; Full time

Benefits offered by this job

Freshers welcome

Job summary

Tashi Advisors Ll in Belapur, Mumbai seeks a Customer Service / Telecalling Executive to handle inbound calls, resolve queries, and engage customers for BFSI products. The role emphasizes service quality, lead generation, and cross-selling within a target-driven environment.

Freshers are welcome, with on-site work at Belapur. Salary ranges from 16,000 in-hand for freshers to up to 23,000 in-hand for experienced candidates, with growth depending on performance.

Qualifications

• Excellent verbal and written communication with clear articulation of messages.
• Strong interpersonal and persuasion skills for customer interactions.
• Basic understanding of BFSI products, mutual funds optional but helpful.
• Ability to handle objections and convert leads.
• Freshers can apply; prior telesales or customer service experience preferred.
• Experience in BFSI is a plus.

Responsibilities

• Handle inbound calls from existing and potential customers.
• Resolve customer queries and provide accurate information.
• Generate leads through outbound calls and customer engagement.
• Make outbound calls for service updates, reminders and feedback.
• Understand customer requirements and recommend suitable financial products/services.
• Identify cross-selling and upselling opportunities.
• Maintain accurate customer records in CRM.
• Achieve sales, service and lead-generation targets.
• Build and maintain long-term customer relationships.

Skills

Verbal communication

Written communication

Interpersonal skills

Persuasion skills

Lead generation

Telesales

Customer service

Job description

URGENT HIRING – Customer Service / Telecalling Executive | BFSI

Location: Belapur, Mumbai

Salary: 16,000 In-Hand for Freshers

Experienced Candidates: Salary as per last drawn salary, up to 23,000 In-Hand

We are looking for customer-focused and target-oriented professionals with good communication skills and an interest in the BFSI / Mutual Fund industry.

Key Responsibilities

• Handle inbound calls from existing and potential customers
• Resolve customer queries and provide accurate information
• Generate leads through outbound calls and customer engagement
• Make outbound calls for service updates, reminders and feedback
• Understand customer requirements and recommend suitable financial products/services
• Identify cross-selling and upselling opportunities
• Maintain accurate customer records in CRM
• Achieve assigned sales, service and lead-generation targets
• Build and maintain long-term customer relationships

Required Skills

• Excellent verbal and written communication
• Strong interpersonal and persuasion skills
• Basic understanding of Mutual Funds / BFSI / Financial Products
• Ability to handle objections and convert leads
• Freshers can apply
• Experience in Telesales / Customer Service / Outbound Calling / Lead Generation preferred
• BFSI experience will be an added advantage
• Target-oriented and customer-focused approach

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