Walk-in | Current Account opening

HCL Technologies Limited; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited is seeking a professional with 6+ years in Retail Banking and Account Opening to lead day-to-day delivery and team management. The role requires coordinating with multiple groups, driving process improvements, and ensuring service levels are met. Strong English and MS Office skills are essential.

Ideal candidates will have 1+ year of team leadership experience and prior banking process exposure for an added advantage.

Qualifications

• Graduate in Commerce (B.Com/BBA/BCS/BBM).
• 2+ years in Retail Banking and Account Opening.
• Total experience around 6 years.
• At least 1 year of team handling.
• Banking process experience is a plus.
• Strong analytical skills.
• Excellent English comprehension and client interaction.
• Good communication and interpretation skills.
• Attention to detail.
• Proficient in MS Office.

Responsibilities

• Day to day delivery
• Team building, mentoring and team management
• Able to promptly answer client email, MS Teams calls and other electronic communications.
• Customer interaction, planning, reviews, guidance, and troubleshooting
• Ensures process training is available for those responsible for executing the in-scope activities
• Monitors the overall quality of the process and implement process improvement projects
• Monitor and report on process compliance and Service Delivery
• Coordinate activities between multiple support groups to ensure adherence to Service Levels & cut offs

Skills

Analytical skills

English comprehension

Communication skills

Attention to detail

MS Office

Education

Graduate in Commerce

Job description

Role & responsibilities

Roles and Responsibility

• Day to day delivery
• Team building, mentoring and team management
• Able to promptly answer client email, MS Team calls and other electronic communications.
• Customer interaction, planning, reviews, guidance, and troubleshooting
• Ensures process training is available for those responsible for executing the in-scope activities
• Monitors the overall quality of the process and implement process improvement projects
• Monitor and report on process compliance and Service Delivery
• Coordinate activities between multiple support groups to ensure adherence to Service Levels & cut offs

Skill Set Required

• - Graduate in Commerce (B. Com/BBA/BCS/BBM)
• - 2 + year of experience in Retail Banking and Account Opening
• - Overall, 6 years experience
• - Mandatory At least 1 year of team handling experience
• - Prior experience of having worked in any banking process would be added advantage.
• - Need to have good Analytical Skills
• - Excellent English Comprehension skills & Good Client interaction skills
• - Should possess Good Communication skills, both in terms to interpret & converse.
• - Need to demonstrate a keen eye for details
• - Good Exposure to MS Office