Walk-in | Crm Manager

Skylark Feeds; Jind; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Skylark Feeds Pvt. Ltd. at Head Office, Safidon (HR) seeks a CRM Manager to drive accurate data collection, reporting, and continuous improvement in customer handling through CRM data analysis and process optimization.

The role requires enjoying data-driven insights, monitoring team performance, and planning targeted training to enhance customer satisfaction and operational efficiency.

Qualifications

• 5–10 years of CRM / Customer Service / Operations experience.
• Strong data analysis and reporting capabilities.
• Experience in team handling and training.
• Proficient in CRM tools and Excel dashboards.
• Strong attention to detail and process orientation.

Responsibilities

• Ensure accurate data entry by CRM Executives
• Maintain dashboards/reports for clear tracking
• Analyze daily/weekly CRM reports to identify gaps
• Review customer call recordings to assess quality
• Plan and deliver team training based on gaps
• Monitor CRM system usage and recommend improvements
• Drive action plans to improve customer satisfaction and efficiency

Skills

Data analysis

Reporting

Team leadership

Process orientation

Attention to detail

Education

Any Graduate

Tools

CRM tools

Excel dashboards

Job description

CRM MANAGER

Company: Skylark Feeds Pvt. Ltd.

Open Positions: 1

Location: Head Office, Safidon (HR)

Qualification: Any Graduate

Salary: Negotiable

Job Purpose:

To ensure accurate data collection, effective reporting, and continuous improvement in customer handling by analyzing CRM data, monitoring team performance, and driving structured processes.

Key Responsibilities:

• Ensure correct and complete data entry by CRM Executives
• Maintain data in clear, visual formats (dashboards/reports) for easy tracking
• Analyze daily/weekly CRM reports to identify gaps and improvement areas
• Review customer call recordings to assess quality and identify issues
• Plan and conduct team training based on performance gaps
• Monitor and manage CRM system usage
• Recommend improvements in CRM processes and system utilization
• Drive action plans to improve customer satisfaction and team efficiency

Requirements:

• 5-10 years of experience in CRM / Customer Service / Operations
• Strong experience in data analysis and reporting
• Team handling and training experience
• Proficiency in CRM tools and Excel/dashboarding
• Strong attention to detail and process orientation