Crm Manager

Newday Hr Solution; Kolkata District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

ESI

PF

Bonus

Job summary

Newday Hr Solution is seeking a capable professional to lead the Customer Retention and Experience (CRE) team in Kolkata. The role focuses on monitoring productivity and tracking feedback to reduce complaints while devising strategies to increase service centre inflow.

You will maintain Excel-based MIS dashboards to support daily performance analytics. The ideal candidate has 3–5 years in CRM or service centre operations, with strong data analysis and leadership skills to drive ongoing service

Qualifications

• Graduate with 3-5 yrs in CRM, customer retention or service centre ops.
• Must lead CRE teams, track feedback, analyse complaints, drive customer inflow strategies & do Excel-based data analysis.

Responsibilities

• Lead CRE teams and monitor productivity and performance.
• Maintain Excel-based MIS dashboards for daily/weekly performance tracking and drive improvements.

Skills

CRM

Customer retention

Service centre operations

Data analysis

Leadership

Feedback tracking

Education

Graduate

Tools

Excel

Job description

Lead & monitor CRE team productivity, track customer retention & feedback, analyse root cause of complaints, devise strategies to increase service centre footfall & maintain Excel-based MIS dashboards for daily performance tracking.

Required Candidate profile

Graduate with 3-5 yrs in CRM, customer retention or service centre ops. Must lead CRE teams, track feedback, analyse complaints, drive customer inflow strategies & do Excel-based data analysis.

Perks and benefits

ESI , PF , Bonus