Walk-in | Blood Bank Counselor

Apollo Hospitals International Limited, Gandhinagar; Ahmedabad District; On-site; INR 420,000 - 640,000; Full time

Job summary

Apollo Hospitals International Limited in Ahmedabad is seeking a proactive Blood Bank Coordinator to manage day-to-day blood bank activities and coordinate with wards, ICU, OT and other clinical departments. You will guide donors, organize blood donation camps, assist patients with administrative processes, and maintain accurate records.

The role requires strong communication, donor management skills, and adherence to hospital quality and safety standards, with cross-department collaboration to

Qualifications

• Experience in hospital blood bank coordination preferred.
• Strong communication with clinical staff and donors required.
• Familiarity with MIS and documentation processes in healthcare.

Responsibilities

• Coordinate day-to-day Blood Bank activities with wards, ICU, OT and departments.
• Coordinate with voluntary and replacement blood donors and guide registration/donation process.
• Plan and coordinate voluntary blood donation camps with corporates, educational institutions, NGOs and community groups.
• Guide patients and attendants regarding administrative processes for blood/component requirements.
• Maintain donor and camp records and prepare routine MIS/departmental reports.
• Support quality audits, infection-control requirements and regulatory procedures.
• Liaise with Nursing, OT, Emergency, ICU and transplant teams for cross-department coordination.

Skills

Excellent communication

Hospital coordination

Donor relationship management

Counselling and service orientation

Documentation & record management

MS Excel

MIS & reporting

Team coordination

Quality & safety practices

Organizational & follow-up

Tools

MS Excel

Job description

Role & responsibilities

1. Blood Bank Coordination

• Coordinate day-to-day activities between the Blood Bank, wards, ICU, OT, Emergency and other clinical departments.
• Facilitate communication regarding blood and blood-component requirements.
• Coordinate urgent requirements with the concerned clinical and Blood Bank teams.
• Support smooth workflow and timely communication within the department.

2. Donor Coordination

• Coordinate with voluntary and replacement blood donors as per hospital processes.
• Guide donors regarding registration and the overall donation process.
• Maintain professional communication with donors and address routine queries.
• Support donor engagement and retention initiatives.

3. Blood Donation Camps

• Coordinate voluntary blood-donation camps with corporates, educational institutions, NGOs and community organizations.
• Assist with scheduling, logistics and communication for camps.
• Maintain camp-related documentation and follow-up records.
• Support blood-donation awareness activities.

4. Patient & Attendant Coordination

• Guide patients and attendants regarding the administrative process for blood/component requirements.
• Coordinate with relevant departments to facilitate smooth patient service.
• Handle queries professionally and elevate clinical or technical matters to authorized Blood Bank personnel.

5. Documentation & Records

• Maintain required coordination records, donor information, camp records and departmental trackers.
• Assist with preparation of routine MIS and departmental reports.
• Ensure records are maintained confidentially and accurately.
• Support documentation required during internal and external audits.

6. Quality & Compliance Support

• Follow hospital policies, quality standards, infection-control requirements and applicable regulatory procedures.
• Support the department during quality audits and accreditation activities.
• Coordinate closure of documentation-related observations in consultation with the Blood Bank In-charge.
• Participate in departmental quality-improvement initiatives.

7. Interdepartmental Coordination

• Liaise with Nursing, OT, Emergency, ICU, Transplant teams and other clinical departments.
• Coordinate with administrative departments when required.
• Your internal material also shows hospital workflows where transplant coordinators need to coordinate with the Blood Bank, reinforcing the importance of cross-departmental coordination.

Key Skills

• Excellent communication and interpersonal skills
• Hospital and patient coordination
• Donor relationship management
• Counselling and service orientation
• Documentation and record management
• MS Excel / MS Office
• MIS and reporting skills
• Ability to handle urgent requirements calmly
• Team coordination
• Knowledge of hospital quality and safety practices
• Good organizational and follow-up skills

Key Performance Indicators (KPIs)

• Timeliness of coordination for blood/component requirements
• Accuracy and completeness of documentation
• Donor coordination and engagement
• Successful coordination of blood-donation camps
• Timely preparation of departmental MIS
• Compliance with hospital quality requirements
• Internal stakeholder and patient service effectiveness

Preferred candidate profile

immediate joinee