Assistant Branch Manager - Branch Banking Operations

Kotak Mahindra Bank Limited; Prayagraj; On-site; INR 550,000 - 850,000; Full time

Job summary

Kotak Mahindra Bank Limited in Prayagraj seeks an Assistant Branch Manager-Inbound to oversee daily branch operations, ensuring compliant, smooth service and strong customer experiences.

You will manage customer queues, cash operations including FX and TCs, and approve system inputs for transactions with a focus on AML/KYC adherence across all account openings.

Mid-level experience is preferred for a role centered on leadership, compliance, and efficient branch performance.

Qualifications

• Experience level: Mid Level.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and travelers cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Assistant Branch Manager-Inbound-Branch Banking-Service

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and travelers cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level