Walk-in | Assistant Backend Operations Manager

Writer Corporation; Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Writer Corporation seeks an Assistant Manager CKYC Operations to lead a high-volume CKYC registry operation with a 65+ team. You will drive onboarding, data accuracy, and regulatory compliance, leveraging CKYC guidelines.

The role requires strong people management and expertise in CKYC processes within India's regulatory framework. You will manage end-to-end CKYC uploads, data privacy, and SLA adherence while partnering with IT to automate validations and improve workflows.

Qualifications

• 6–9 years in KYC Operations
• 65+ team management experience
• CKYC/CERSAI process background
• Banking/Fintech domain preferred
• Strong Excel/SQL/BI skills

Responsibilities

• Oversee CKYC uploads/downloads and data submissions to CERSAI
• Monitor QA, minimize CKYC rejection rates
• Lead a 65+ member team including mentoring and reviews
• Ensure regulatory compliance and audit readiness
• Develop dashboards and automate validation steps with IT

Skills

CKYC operations

Team leadership

Data privacy

Regulatory compliance

Education

Graduate degree

Tools

Excel

SQL

Tableau

Power BI

Job description

Job Title: Assistant Manager CKYC Operations

Department: KYC & Compliance Operations

Age: 39 Year Max

Reports To: Manager / Senior Manager KYC Operations

Team Size Managed: 65+ Employees (Direct & Indirect Reports)

Job Purpose

The Assistant Manager CKYC Operations will be responsible for leading, monitoring, and scaling a high-volume Central KYC (CKYC) registry operation. The ideal candidate will oversee an extensive team of 65+ employees, ensuring seamless customer onboarding, accurate data dissemination, strict regulatory compliance, and high operational efficiency. This role requires a strong background in India's CKYC ecosystem (CERSAI guidelines) paired with exceptional people-management capabilities.

Key Responsibilities

1. Operations & Process Management

• End-to-End CKYC Uploads & Downloads: Oversee daily processing, validation, and submission of customer KYC records to the CERSAI portal.
• Error & Rejection Management: Monitor, analyze, and minimize CKYC rejection rates by implementing robust quality checks and corrective actions.
• Turnaround Time (TAT): Ensure all cases are processed well within the regulatory and internal SLA timelines.
• Data Privacy: Guarantee that the handling of sensitive customer PII (Personally Identifiable Information) strictly follows data security policies.

2. Large-Scale Team Leadership

• Span of Control: Effectively lead, mentor, and manage a team of 65+ KYC/CKYC executives, senior analysts, and team leaders.
• Performance Management: Set daily/weekly/monthly KRA targets, conduct performance reviews, and implement PIPs (Performance Improvement Plans) where necessary.
• Capacity Planning: Manage roster planning, shift schedules, and resource allocation to handle peak volume spikes without operational lag.
• Training & Upskilling: Identify skill gaps and design continuous training modules on evolving CKYC guidelines, documentation rules, and system updates.

3. Compliance & Risk Management

• Regulatory Compliance: Maintain up-to-date knowledge of RBI, IRDAI, SEBI, and FIU-IND mandates regarding CKYC and Prevention of Money Laundering Act (PMLA) rules.
• Audit Readiness: Act as the primary point of contact for internal, external, and concurrent audits related to the CKYC process.
• Risk Mitigation: Identify operational risks, fraud patterns, or document discrepancies early and report them through proper escalation matrices.

4. Reporting, Automation & Analytics

• Dashboard Management: Generate and present daily, weekly, and monthly operational dashboards to senior management.
• Tech & Automation: Partner with Product and IT teams to automate manual validation steps, optimize SFTP/API integrations with CERSAI, and enhance internal workflows.

Required Candidate Profile

Experience & Background

• Core Experience: 6 to 9 years of overall experience in KYC Operations, with at least 34 years dedicated strictly to the CKYC (CERSAI) process.
• Leadership Track Record: Proven experience in managing a massive scale of operations with a minimum team size of 65+ employees (including managing through subordinate Team Leaders).
• Industry Preference: Banking, NBFCs, Fintech, Stock Broking, or Digital Wallets.

Technical & Functional Skills

• Thorough understanding of CKYC portals, bulk upload utilities, XML generation, and digital signature certificates (DSC).
• Expertise in verifying officially valid documents (OVDs), digital KYC, video KYC (V-KYC), and fetching CKYC identifiers.
• High proficiency in Advanced Excel, SQL, or BI tools (Tableau/Power BI) for handling massive datasets and operational metrics.

Soft Skills

• Strong leadership, conflict resolution, and motivational skills to keep a large team engaged.
• Excellent communication and presentation skills.
• Ability to work under high pressure and strict regulatory deadlines.

Education

• Graduate in any discipline (Commerce/Finance preferred). MBA or Post Graduation is an added advantage.

Key Performance Indicators (KPIs)

• CKYC Upload Success Rate: > 98% (Minimal rejections from CERSAI).
• SLA & TAT Adherence: 100% compliance with regulatory turn-around times.
• Team Retention & Attrition: Keeping team attrition below the organizational benchmark.
• Audit Score: Zero critical observations in internal and external compliance audits.