Walk-in | AR Caller

iSpace Software Technologies Limited; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

iSpace Software Technologies Limited is hiring AR Callers for its US healthcare revenue cycle management process, supporting dental and medical billing clients. Immediate joiners are preferred.

The role involves reviewing claim history and authorizations, checking status with US payers, resolving denials at first contact, and documenting activities for audit trails. Night shifts aligned to US time zones are required, with basic computer skills and fluent English essential.

Qualifications

• 2–5 years of US healthcare AR follow-up or denial management experience.
• Fluent spoken English and call center experience.
• Willingness to work night shifts aligned to US time zones.
• Basic computer skills.

Responsibilities

• Review claim history, authorizations, clinical notes and EOBs before each call to US healthcare payers.
• Check claim status with US insurance payers via phone, IVR or web portals.
• Resolve claim queries and underpayments at first point of contact.
• Document every action clearly in the client software to maintain an audit trail.
• Analyze A/R data, including days in A/R, underpayments and top denial reasons, and apply the correct denial codes.
• Record after-call actions and follow up on pending claims.

Skills

Fluent English

Call center experience

Job description

AR Caller (US Healthcare): Immediate Joiners only

We are hiring AR Callers for our US healthcare revenue cycle management (RCM) process, supporting dental and medical billing clients.

Key Responsibilities

• Review claim history, authorizations, clinical notes and EOBs before each call to US healthcare payers
• Check claim status with US insurance payers via phone, IVR or web portals
• Resolve claim queries and underpayments at first point of contact
• Document every action clearly in the client software to maintain an audit trail
• Analyze A/R data, including days in A/R, underpayments and top denial reasons, and apply the correct denial codes
• Record after-call actions and follow up on pending claims

Requirements

• 2-5 years of experience in AR follow-up or denial management for US healthcare customers
• Fluent spoken English and call center experience
• Willingness to work continuous night shifts (US time zones)
• Basic computer skills

Good to Have

• Medical billing company or billing software experience in the US healthcare process
• Knowledge of US healthcare terminology and ICD/CPT codes