AR Caller

AaNine Healthcare; Chennai; On-site; INR 279,000 - 446,000; Full time

Job summary

AaNine Healthcare in Chennai is seeking a diligent AR Caller to join our US Healthcare BPO team. You will manage the accounts receivable workflow by contacting insurance companies to follow up on pending claims, verify statuses, and resolve denials to ensure timely reimbursement for healthcare services.

The role involves documenting all call activities in the system, collaborating with providers and billing teams, and contributing to process improvements while maintaining HIPAA confidentiality

Qualifications

• Bachelor's degree.
• Experience in accounts receivable, medical billing, or US healthcare BPO.
• Understanding of healthcare terminology, insurance plans and claims processing.
• Excellent verbal communication with a professional phone manner.
• Proficiency in billing software, AR systems and MS Office.
• Flexible to work night shifts.

Responsibilities

• Make outbound calls to insurance companies to follow up on unpaid or denied claims.
• Verify claim status and reasons for denials or delays; resolve issues.
• Document call activities accurately and update account information.
• Collaborate with providers and billing teams to gather information for resubmission.
• Identify trends in denials and delays and suggest improvements.
• Meet individual and team targets for call handling and resolution rates.
• Handle patient information confidentially and comply with HIPAA.
• Participate in training on payer policies and process changes.
• Collaborate with team members to ensure smooth workflow.

Skills

Strong interpersonal and communication

Active listening

Basic computer skills

Teamwork and independence

Education

Bachelor's degree

Tools

Billing software

AR systems

MS Office

Job description

We are seeking a diligent and proactive AR Caller to join our US Healthcare BPO team. The AR Caller will be responsible for managing the accounts receivable process by contacting insurance companies to follow up on pending claims, resolving denials, and ensuring timely reimbursement for healthcare services.

Job Description

We are seeking a diligent and proactive AR Caller to join our US Healthcare BPO team. The AR Caller will be responsible for managing the accounts receivable process by contacting insurance companies to follow up on pending claims, resolving denials, and ensuring timely reimbursement for healthcare services.

Job Responsibilities

• Make outbound calls to insurance companies to follow up on unpaid or denied claims.
• Verify claim status, understand reasons for denials or delays, and take necessary steps to resolve issues.
• Accurately document call activities and update account information in the system.
• Work with healthcare providers and billing teams to gather necessary information for claim resubmission.
• Identify trends in denials and payment delays, and suggest process improvements to minimize issues.
• Meet individual and team performance targets, including call handling metrics and claims resolution rates.
• Handle sensitive patient information with confidentiality and comply with HIPAA regulations.
• Participate in training sessions to stay updated on payer policies, healthcare regulations, and process changes.
• Collaborate with team members to ensure smooth workflow and contribute to a positive team environment.

Qualifications

• Bachelor's degree.
• Previous experience in accounts receivable, medical billing, or a similar role in the US healthcare BPO industry.
• Strong understanding of healthcare terminology, insurance plans, and claims processing.
• Excellent verbal communication skills with a clear and professional phone manner.
• Proficiency in using billing software, accounts receivable systems, and MS Office.
• Flexible to work in Night shifts.

Skills

• Strong interpersonal and communication skills.
• Active listening and empathy.
• Basic computer skills and familiarity with MS Office.
• Ability to work independently and as part of a team.