Waiter/Waitress

HYATT Hotels; Pune District, Pimpri-Chinchwad; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Job summary

Hyatt Pune invites talents to join our team as a hospitality host. You will welcome guests, take orders, and ensure a seamless dining experience across all shifts.

Applicants should have a hospitality diploma and at least 2 years in hotel operations, with strong communication and interpersonal skills to build lasting guest relationships.

Qualifications

• Hospitality diploma or equivalent required with strong guest-facing experience.
• Excellent communication, teamwork and problem-solving skills are essential.
• Experience in food and beverage service and upselling is preferred.

Responsibilities

• Host and serve guests, ensuring a warm, personalized dining experience.
• Handle opening/closing procedures and assist with bill settlement and payments.

Skills

Guest service

Communication

Interpersonal skills

Upselling

Education

Hospitality Diploma

Tools

POS system

Cash handling

Job description

Organization- Hyatt Pune

Summary

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.