Food and Beverage Service Host

HYATT Hotels; Raipur; On-site; INR 350,000 - 450,000; Full time

Job summary

Hyatt Raipur is seeking a courteous front desk professional to provide efficient service while following hotel policies. You may rotate within sub departments of the Rooms division or other departments as needed to ensure seamless guest experiences.

The role emphasizes personalized service, handling guest inquiries and complaints, upselling opportunities, and accurate cash handling. You will support opening/closing procedures and maintain room allocation and guest follow-up for satisfaction.

Qualifications

• Hospitality or Tourism management degree/diploma.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide courteous, professional service to maximize guest satisfaction.
• Rotate within Rooms division sub departments or other departments as needed.
• Report guest complaints and ensure follow-up with guests.
• Upsell hotel services and balance cash reports at shift end.
• Perform opening and closing procedures and sign rebates with explanations.
• Check and adjust room allocations and maintain contact with long-stay/suite guests.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality or Tourism diploma

Job description

Organization- Hyatt Raipur

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.