Guest Service Officer

Hyatt Regency; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Hyatt Regency Pune is seeking a Guest Service Officer to provide an excellent and consistent level of service to guests across reception, executive floor, communications center or concierge. You will help guests with check-in, information, and special requests.

The role emphasizes strong customer service, communications and interpersonal skills, with a focus on hotel operations and guest satisfaction.

Qualifications

• Ideally a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide excellent and consistent level of service to guests across reception, executive floor, communications center or concierge.
• Assist guests with check-in, information and special requests to ensure a memorable stay.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma in Hospitality or Tourism management

Job description

Overview

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.

Organization

Hyatt Regency Pune

Qualifications

Ideally a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.