OTT WABA – Tech Support Shift Engineer

Smartping Ai Private Limited; Sahibzada Ajit Singh Nagar; On-site; INR 400,000 - 900,000; Full time

Benefits offered by this job

Variable Pay-out

Incentives

Provident Fund

Group Medical Insurance

Work Life Balance

Impactful Work

Tremendous Growth Opportunities

Innovative Environment

Job summary

A technology company in Sahibzada Ajit Singh Nagar is seeking a technical support role specializing in WABA. The candidate will provide support for message delivery issues, monitor system performance, and assist with CRM integrations. Applicants should have a B. Tech or BCA and experience in telecom messaging platforms. The role offers extensive growth opportunities and a collaborative work environment, alongside competitive compensation and benefits.

Qualifications

• Experience in telecom messaging platforms like WABA, RCS, or SMS services.
• Decent knowledge of WABA operations and protocols.
• Ability to work in shift-based schedules.
• Understanding of WABA solutions and APIs.
• Ability to work in a shift-based schedule, including weekends if needed.
• Excellent problem-solving and attention to detail.
• Strong communication and teamwork in a professional environment.

Responsibilities

• Provide technical support for WABA-related issues.
• Monitor platform performance and perform RCA for outages.
• Assist clients in integrating WABA with CRMs and backend systems.
• Act as technical bridge between clients and WhatsApp BSPs to resolve upstream glitches or API versioning updates.

Skills

Technical support for WABA-related issues

Telecom messaging platforms experience

WABA operations knowledge

Problem-solving skills

Communication skills

Teamwork

Root Cause Analysis

Troubleshooting

Shift Work

Education

B. Tech (CSE or IT) B.E or BCA

Tools

REST APIs

Webhooks

HTTP APIs

Job description

On-site | Technology | Full-time | 3+ Years

Roles and Responsibilities

• Provide Technical support for WABA-related issues, including message delivery failures, webhook errors, and authentication hurdles.
• Monitor real-time platform performance and respond to system alerts or service outages, performing Root Cause Analysis (RCA) to prevent recurrence
• Assist clients in integrating WABA with various CRMs and custom backend systems via REST APIs and Webhooks.
• Act as the technical bridge between our clients and WhatsApp BSPs to resolve upstream technical glitches or API versioning updates.

Experience & Skillset Required

• B. Tech (CSE or IT) B.E or BCA and an additional internship in a similar field will be good.
• Experience in telecom messaging platforms, WABA, RCS or SMS services is required.
• Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards.
• Knowledge of WABA solutions and APIs.
• Ability to work in a shift-based schedule, including weekends if + when needed.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills with a professional eco-system.
• Salary No Bar for right candidate
• Variable Pay-out
• Incentives
• Provident Fund
• Group Medical Insurance
• Work Life Balance
• Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated.

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