CTO - Technical Support Engineer - Topcoder

Wipro Technologies; Jaipur; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Inclusive workplace

Supportive environment

Job summary

A leading technology services company is looking for a Technical Support Engineer with strong development and diagnostic skills. This role supports enterprise clients, troubleshooting and deploying fixes while creating insightful dashboards using tools like Power BI and Salesforce. Candidates should have 2+ years of experience, proficiency in programming languages, SQL, and experience in Linux/Unix environments. The position offers opportunities for automation and cross-domain collaboration.

Qualifications

• 2+ years of experience in application development or technical support.
• Strong diagnostic skills for troubleshooting and support.
• Ability to automate repetitive tasks and develop workarounds.

Responsibilities

• Troubleshoot and resolve platform and production issues.
• Analyze root causes and propose effective solutions.
• Set up virtual environments and support client access.
• Collaborate with internal teams to ensure timely resolution.

Skills

Java, .NET, Python, or NodeJS

Strong SQL skills

Linux/Unix environments

AWS or cloud platforms

Power BI

Salesforce reporting

Automating tasks

Jira and Confluence

Postman API

Strong communication skills

Education

Bachelor’s degree in Engineering (BE/BTech) or MCA

Tools

Power BI

Salesforce

Jira

Confluence

Job description

Overview

CTO - Platform Support Engineer role for Topcoder, Chennai/Coimbatore/Delhi/Gurugram/Jaipur. Wipro Limited is a technology services and consulting company focused on digital transformation with a global presence.

Summary

We are looking for a hands-on Technical Support Engineer with strong development and diagnostic skills to support Topcoder’s enterprise clients and platform operations. This role involves troubleshooting, deploying fixes, and creating insightful dashboards and reports to enhance visibility and performance. You will work across multiple domains—engineering, operations, and client delivery—ensuring seamless support and integration with enterprise systems.

Responsibilities

• Troubleshoot and resolve platform and production issues.
• Analyze root causes and propose effective solutions.
• Automate repetitive tasks and develop workarounds for platform gaps.
• Set up virtual environments and support client access.
• Create dashboards and reports using Power BI and Salesforce.
• Log issues in Jira with initial findings and troubleshooting details.
• Collaborate with internal teams to ensure timely resolution.
• Maintain documentation and contribute to knowledge base.
• Participate in demos and stakeholder walkthroughs.
• Support rotational shifts and weekend coverage as needed.

Required Skills & Qualifications

• 2+ years of experience in application development or technical support.
• Proficient in Java, .NET, Python, or NodeJS.
• Strong SQL skills and familiarity with RDBMS.
• Experience with Linux/Unix environments and system administration.
• Exposure to AWS or other cloud platforms.
• Experience with Power BI and Salesforce reporting.
• Ability to automate tasks and build tools to improve operational efficiency.
• Familiarity with Jira and Confluence for issue tracking and collaboration.
• Basic understanding of Zendesk or similar-ticketing tools.
• Working knowledge of Postman API for testing and debugging.
• Strong communication and interpersonal skills.
• Bachelor’s degree in Engineering (BE/BTech) or MCA.

Additional Information

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. We want to see constant evolution of our business and industry. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.