Technical Support Specialist

Smartping; Mohali; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Job summary

Smartping is seeking a Technical Support Engineer to manage WABA/RCS related issues, monitor platform performance, and quickly respond to outages. The role involves assisting clients with WABA integrations to CRMs and back-end systems via REST APIs and Webhooks.

You will also coordinate with WhatsApp BSPs to resolve upstream glitches. The ideal candidate has a B.Tech/B.E./BCA and hands-on experience with telecom messaging, WABA operations, and HTTP APIs, with willingness to work shifts including

Qualifications

• B.Tech/B.E./BCA with internship in a related field.
• Experience with telecom messaging platforms (WABA/RCS/SMS) is required.
• Knowledge of WABA operations and HTTP APIs.
• Familiarity with WABA solutions and APIs.
• Ability to work in shifts, including weekends when needed.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide technical support for WABA/RCS issues, including message delivery failures, webhook errors, and authentication hurdles.
• Monitor real-time platform performance and respond to system alerts or outages, performing RCA to prevent recurrence.
• Assist clients in integrating WABA with CRMs and backend systems via REST APIs and Webhooks.
• Act as the technical bridge between clients and WhatsApp BSPs to resolve upstream glitches or API versioning updates.

Skills

Telecom messaging

WABA operations

HTTP APIs

WABA APIs

Shift work

Problem solving

Communication

Teamwork

Education

B.Tech/B.E./BCA

Job description

Role: Technical Support Engineer

Job Location: Mohali

Roles and Responsibilities

• Provide Technical support for WABA/RCS-related issues, including message delivery failures, webhook errors, and authentication hurdles.
• Monitor real-time platform performance and respond to system alerts or service outages, performing Root Cause Analysis (RCA) to prevent recurrence.
• Assist clients in integrating WABA with various CRMs and custom backend systems via REST APIs and Webhooks.
• Act as the technical bridge between our clients and WhatsApp BSPs to resolve upstream technical glitches or API versioning updates.

Experience & Skillset Required

• B. Tech (CSE or IT) B.E or BCA and an additional internship in a similar field will be good.
• Experience in telecom messaging platforms, WABA, RCS or SMS services is required.
• Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards.
• Knowledge of WABA solutions and APIs.
• Ability to work in a shift-based schedule, including weekends if + when needed.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills with a professional eco-system.