DevOps Engineer

Route Mobile Limited

Bengaluru

On-site

INR 1,000,000 - 1,500,000

Full time

14 days+

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Job summary

A leading Cloud Communications Platform provider in Bengaluru is seeking a DevOps Engineer with 5-8 years of experience in Cloud Engineering. The role involves providing product support for messaging services, ensuring 24/7 monitoring and management of cloud products, and requires strong knowledge of AWS services. An AWS Associate Certification is mandatory, and candidates must be willing to work from the Bengaluru office.

Qualifications

5 - 8 years of experience as a Cloud Engineer.
Experience of handling API based microservices architecture.
AWS Associate Certification is mandatory.

Responsibilities

Provide product support for messaging products.
Ensure 24x7 monitoring processes are in place.
Monitor Cloud-watch logs on AWS.

Skills

Cloud projects experience

Negotiation skills

Persuasive skills

Linux knowledge

Shell scripting

API tracing

Education

B.E/B.TECH/MCA

Tools

AWS services

PostgreSQL

Incident management tools

Job description

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Established in 2004, Route Mobile Limited is a publicly listed company and among the leading Cloud Communications Platform service provider offering Communication Platform as a Service (CPaaS) solutions.

We cater to enterprises, over-the-top (OTT) players, as well as mobile network operators (MNO) and we have a diverse enterprise client base across a broad range of industries including but not limited to BFSI, Retail, Travel, & Ecommerce.

We offer a comprehensive suite of customer-centric services and solutions on CXPaaS stack which include Enhanced Business Messaging, Voice, Email, Identity, SMS filtering, Analytics & Monetization.

Our focus on Customer Experience is driven by Innovation. Our R&D team and Developers constantly work on the world’s most preferred chat apps like WhatsApp, Viber, RCS Business Messaging, Google Business Messaging, Apple Business Chat, Telegram and will soon add other popular ones as well. You will get a chance to get exposed to some really cool platforms by Google, Facebook, Instagram as well. Technology is at the core of everything that we build. RML'ites believe that working here is a rewarding experience.

Job responsibility may include, but are not limited to:

Provide product support of messaging products like WhatsApp, Viber, RCS, e-mail, Voice, Chatbots,Ocean.
Ensure Fault Management, Configuration Management and Performance management of the live products.
Ensure 24x7 monitoring processes are in place and coordinate with Support / Operations team to ensure 99.99% availability of all the products running with clients as well as Cloud.
Monitor Cloud-watch logs on AWS and check for all services up-time
Generate performance reports based on logs and database queries and analyze.
Ensure a proper escalation matrix is created and followed for individual products
Create processes to automatically escalate issues using various channels like SMS/WhatsApp/Viber/email/SNS etc.
Create and adhere to Change Management Process and communicating with internal stakeholders for all types of incidents.

Required Experience / Skills:

Education Qualification B.E/B.TECH/MCA
5 - 8 years of experience as a Cloud Engineer
Should be good team player with good negotiation and persuasive skills.
Experience of Cloud based projects especially on AWS
Experience of handling API based microservices architecture
Must have worked with a messaging company and understand call-flows and technologies involved.
Hands on working experience on AWS services like Load Balancer, Kinesis, Amazon SQS, AWS Fargate, Code Deploy, Code Pipeline, Code commit, Lambda, DocumentDB, DynamoDB, Aurora DB, Redshift, Elasticache, API Gateway & Route53, Secrets Manager & System manager, Networking : VPC, SG-Group etc.,
Sound knowledge of Linux , Shell scripting and any database queries (like PostgreSQL etc.).
Knowledge of incident management, ticketing tools etc.
Sound knowledge of API tracing, troubleshooting, log analysis for fault localization and detection.
Must be available on weekends depending on emergency duty assignment (on rotation basis).
AWS Associate Certification is mandatory
Make documentation of internal audits and quality assurance activities

*Must be willing to work from Bangalore office and travel for review visits to Mumbai.

Seniority level