VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 1,000,000 - 1,200,000; Full time

Job summary

A software services company is looking for an experienced Application Production Support Engineer in Mumbai. The candidate should have over 6 years of experience providing L1 support for trading applications, with proficiency in ticketing systems and SQL querying. Responsibilities include incident management, support for brokerage systems, and collaboration with cross-functional teams. The role requires working in shifts and may involve weekend support on a rotation basis.

Qualifications

• Minimum 6+ years of experience in application and production support.
• Hands-on experience with ticketing tools and SQL queries.
• Ability to work in shifts and weekends.

Responsibilities

• Provide L1/L2 application and production support for trading systems.
• Handle incident management: logging and resolving production issues.
• Work with ticketing tools to manage and track issues.
• Execute and write SQL queries for application diagnostics.

Skills

Ticketing systems expertise (e.g., Jira, ServiceNow)

Proficiency in SQL

SQL Server command-line operations

Incident and problem management understanding

Broking/trading domain knowledge

Good communication skills

Ability to work in shifts

Tools

Jira

ServiceNow

SQL Server

Job description

Overview

Profile - Application & Production Trading Support Engineer

Exp - 6+ years

Location - Prabhadevi

Notice Period - Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Role and Responsibilities

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and jobmonitoring

Required Skills

Strong experience with ticketing systems (e.g., Jira, ServiceNow).

Proficiency in SQL – ability to write, debug, and execute queries.

Working knowledge of SQL Server command-line operations and scripts.

Understanding of incident and problem management processes (ITIL preferred).

Basic knowledge of broking/trading domain operations and terminology.

Good communication and coordination skills to work with cross-functional teams.

Ability to work in shifts and provide weekend support on a rotation basis.