Virtual Relationship Manager

Digitide; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Digitide is seeking a Virtual Relationship Manager to drive revenue by upselling and cross-selling to existing clients and acquiring new ones through provided leads. You will manage both sales and service processes, ensuring strong client engagement and satisfaction, while activating dormant folios to re-engage clients.

You will rely on CRM and dialer systems to maintain records, grow AUM, and increase transaction counts, delivering consistent service and building lasting relationships across

Qualifications

• Proven work experience as a Relationship Manager or similar role.
• Excellent communication and interpersonal skills.
• Strong sales and customer service orientation.
• Ability to build rapport and establish trust with clients.
• Proficiency in using CRM and dialer systems.
• Quick learner with the ability to adapt to new digital tools.
• Strong organizational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Ability to work independently and as part of a team.
• A positive and proactive attitude towards client engagement.

Responsibilities

• Upselling and cross-selling products and services to existing clients.
• Acquiring new clients through provided leads and building strong relationships.
• Managing sales and service processes to ensure client satisfaction.
• Activating dormant or ceased client folios to reactivate their engagement.
• Utilizing CRM and dialer systems efficiently for effective client management.
• Contributing to the growth of AUM and increasing client transaction counts.
• Maintaining accurate records and updating client information in the CRM.
• Providing excellent customer service and building long-term client relationships.
• Staying updated with industry trends and competitor offerings.
• Collaborating with team members to achieve departmental goals.

Skills

Communication proficiency

Interpersonal skills

Sales orientation

Customer service

CRM aptitude

Tools

CRM systems

Dialer systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Virtual Relationship Manager, you will play a crucial role in driving the success of our business. Your primary focus will be on upselling and cross-selling to existing clients, as well as acquiring new clients through provided leads. You will manage both the sales and service aspects, ensuring strong client engagement and satisfaction. Your efforts will contribute to the growth of our AUM and increase client transaction counts.

Responsibilities

• Upselling and cross-selling products and services to existing clients.
• Acquiring new clients through provided leads and building strong relationships.
• Managing sales and service processes to ensure client satisfaction.
• Activating dormant or ceased client folios to reactivate their engagement.
• Utilizing CRM and dialer systems efficiently for effective client management.
• Contributing to the growth of AUM and increasing client transaction counts.
• Maintaining accurate records and updating client information in the CRM.
• Providing excellent customer service and building long-term client relationships.
• Staying updated with industry trends and competitor offerings.
• Collaborating with team members to achieve departmental goals.

Qualifications

• Proven work experience as a Relationship Manager or similar role.
• Excellent communication and interpersonal skills.
• Strong sales and customer service orientation.
• Ability to build rapport and establish trust with clients.
• Proficiency in using CRM and dialer systems.
• Quick learner with the ability to adapt to new digital tools.
• Strong organizational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Ability to work independently and as part of a team.
• A positive and proactive attitude towards client engagement.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257879
• Job Category Customer Support/Operations | BPM