Business Operations Associate- KYC_Noida

Paytm Payments Services; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Paytm Payments Services is seeking an enterprise account manager to drive growth with large business clients. You will manage accounts, ensure retention, and coordinate cross-functional teams to deliver tailored solutions.

You will interface with sales, technical, and merchant service teams, provide strategic guidance, and report on key metrics such as client satisfaction and revenue growth. The role emphasizes customer success for enterprise segments and remote engagement.

Qualifications

• Bachelor’s degree required; domain expertise is a plus.
• Strong communication and interpersonal skills for remote engagement.
• Experience in account management, sales, or customer success for enterprise clients.
• Leadership to manage cross-functional teams.
• Proficiency in CRM systems and data-driven account management techniques.

Responsibilities

• Build and nurture relationships with enterprise clients for retention and satisfaction.
• Develop and execute account strategies to grow business with merchants.
• Be main contact for client escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions.
• Collaborate with sales, technical, and merchant service teams.
• Provide regular reporting on client metrics such as retention and growth.
• Advocate for clients to provide feedback to improve products.

Skills

Communication skills

CRM tools

Account management

Leadership

Problem-solving

Sales experience

Remote engagement

Education

Bachelor’s degree

Tools

MS Office

CRM platforms

Virtual platforms

Job description

About the role :

You will be responsible for building and maintaining strong relationships

with large business clients, managing accounts, and driving business growth through strategic

client interactions. The role combines elements of sales, customer success, and stakeholder

management for enterprise-level clients.

Key Responsibilities

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage merchants effectively.
• Understand clients’ business needs and act as the main point of contact for escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
• Advocate for clients internally, communicating feedback to improve products or services.

Desired Skills and Qualifications

• Bachelor’s degree; domain-specific expertise is an advantage.
• Strong communication and interpersonal skills for remote engagement.
• Provide merchant support by Outbound/ Inbound call and Email
• Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.
• Proficiency in CRM systems and data-driven account management techniques.
• Problem-solving skills and the ability to deliver “out of the box” solutions to complex business issues.
• Should be willing to work in rotational day shifts with rotational weekly off.

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a

unique position to democratize credit for deserving consumers & merchants – and we are committed to it.

India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!