VP - Performance Transport

Vodafone Idea Limited; Maharashtra; Hybrid; INR 2,500,000 - 3,500,000; Full time

Job summary

Vodafone Idea Limited is seeking a Head – Performance Management to oversee the performance of telecom networks across India. This leadership role requires 15-20 years of experience, particularly in IP performance management, with a focus on KPI modeling and automation. The successful candidate will promote a high-performing atmosphere while ensuring compliance with industry standards like ITIL. The position is based in Maharashtra, requiring strong analytical skills and a digital mindset, alongside crucial telecom technology expertise.

Qualifications

• 15-20 years of experience in managing telecom networks.
• 5 years of experience in managing IP performance.
• Strong understanding of KPIs and their impact on services.

Responsibilities

• Design and govern KPI models across transport domains.
• Drive real-time surveillance of critical KPIs.
• Institutionalise a knowledge loop for performance issues.

Skills

Telecom network management

IP performance management

KPI analysis

Data-driven decision making

Automation and machine learning

Education

Electronics/Telecommunication engineering graduate

Tools

ITIL

Job description

We are proud to be an equal opportunity employer. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Role

Head – Performance Management - Transport

Job Level/Designation

M4/Vice President

Function

Corporate-Technology

Department

SNOC

Location

Pune/Hyderabad

Job Purpose

SNOC is a centralized technology operation centre responsible for FCAPS (Fault, Change, Accounting, Performance & Security) to serve pan‑India mobility and enterprise customers across all technologies and domains through start‑of‑art tools, digital initiatives, well‑stitched processes and skilled people. Service, Performance and OSS vertical is responsible for the upkeep of network & service performance. Transport performance vertical is responsible for end‑to‑end performance of IP CORE, IP access, DWDM, Optical access & microwave network elements.

Key Result Areas / Accountabilities

Transport Performance Analytics & KPI Modeling

• Design and govern KPI models across transport domains (IP, DWDM, Microwave, Optical), focusing on parameters that directly affect service experience.
• Define thresholds and baseline behaviours in collaboration with planning, operations, and service teams.
• Ensure KPI definitions and thresholds are integrated within performance tools and validated for accuracy and usability in live operations.

Performance Surveillance & Service Assurance

• Drive real‑time surveillance and service‑centric assurance across critical KPIs using state‑of‑the‑art tools and telemetry‑based systems.
• Correlate performance deviations with customer‑impacting events and initiate domain‑level or cross‑functional interventions.
• Embed automation and machine learning wherever feasible to pre‑emptively detect and resolve issues, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).

Knowledge Management & Continuous Improvement

• Institutionalise a knowledge loop to ensure every performance issue contributes to a learning repository for faster future resolution.
• Promote a preventive operations culture by tracking RCA effectiveness and ensuring closure across all regions.
• Standardise learnings into SOPs and performance playbooks, ensuring national rollout and operational adherence.

Process Governance & Compliance

• Ensure complete adherence to SNOC's service processes under the ITIL framework, enabling predictable and high‑quality outcomes.
• Maintain compliance with ISO 20K, ISO 27K, TL 9000, SOX, and TRAI/DOT requirements.
• Drive process simplification and optimisation across performance operations while enabling service excellence through structured CSI (Continual Service Improvement).

People Leadership & Digital Culture

• Build and lead a high‑performing, analytics‑driven performance team with strong domain expertise.
• Foster a culture that blends technical depth, data‑led decision making, and a service‑first mindset.
• Ensure adherence to Health, Safety, and Wellbeing (HSW) standards and promote diversity, inclusion, and digital capabilities within the team.

Core Competencies, Knowledge, Experience

• Overall 15‑20 years of experience in managing telecom networks and at least 5 years of managing IP performance (IP CORE, IP access, DWDM, Optical access, and microwave) across CISCO, JUNIPER, ECI, HUAWEI, ZTE, CIENA, INFINERA, NEC, ERICSSON OEMs.
• Knowledge of industry‑standard KPIs, adept at analysing information, system needs, evaluating service requirements, and analysing complex KPI degradation.
• Strong understanding & experience in managing performance KPIs, TATs for network quality, transport KPIs and corresponding impact on services.

Must Have Technical / Professional Qualifications

• Electronics/Telecommunication engineering graduate – Must.
• Knowledge of ITIL processes and industry certificates – Must.
• IP routing, configurations, interface physical characteristics, node resource dimensioning, transmission protocols, DWDM and microwave link engineering – Must.
• Digital mindset – Preferred.
• Technology and service acumen – Must.

Vodafone Idea Limited (formerly Idea Cellular Limited)