AGM - IP SME

Vodafone Idea Limited; Indore District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Vodafone Idea Limited, based in Indore region, seeks an experienced telecom professional to oversee IP/MPLS transport network operations and ensure high service levels. You will validate product capabilities, benchmark KPIs and SLAs, and coordinate with OEMs and partners to meet mobility and enterprise service expectations.

The role requires strong governance, cross-functional collaboration, and the ability to drive continuous improvement in network performance while delivering reliable

Qualifications

• Experience in large-scale telecom data networks.
• Ability to design and operate IP/MPLS transport networks.
• Knowledge of KPIs/SLA benchmarking and performance improvement.
• Experience with multi-vendor equipment (Cisco, Juniper, Huawei etc.).
• Strong collaboration with partners and vendors.

Responsibilities

• Own IP transport network operation and service availability.
• Deliver SLA/KPI for transport network.
• Manage spare parts and MTTR.
• Drive operations excellence with best practices.
• Engage with CTO and Transport Ops for reviews.
• Governance of OEMs and off-net providers.

Skills

IP/MPLS Operations

KPI/SLA Benchmarking

Network Backhaul

Multi-vendor Network

Operational Excellence

Stakeholder Engagement

Team Leadership

Communication Skills

Education

BE in Electronics & Telecommunication/IT

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TL IP/MPLS Operations

Job Purpose

Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products

Deliver SLA/KPI for IP/MPLS network, mobility and enterprise services.

Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.

Key Result Areas/Accountabilities

• Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service Availability – 99.995)
• Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995)
• Spare Management and Ensuring fault within MTTR.
• Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
• Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI)
• Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
• Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
• Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
• Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation
• Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.
• Develop IP competence across transport vertical to be ahead of curve

Core Competencies, Knowledge, Experience

• 3+ Years of Experience in Domain (Telecom/IT/OEM ) in handling Large Scale Telecom Network Domain
• Experience in implementation, operations & management of data networks and services in large service provider environment.
• Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
• In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services
• Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
• Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.
• Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies
• Excellent team building capabilities and communication skills.

Must have technical / professional qualifications

BE in Electronics & Telecommunication/IT.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership