Manager - IP Operations

Vodafone Idea Limited; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Vodafone Idea Limited seeks an experienced IP Networking professional to ensure service uptime, uphold SLA, and drive service improvement for the Mumbai IP network. You will troubleshoot complex network issues, coordinate with multiple vendors and internal teams, and contribute to KPI-driven operations to deliver top-tier service for business customers.

The role requires strong understanding of core IP protocols, MPLS, and Layer 2/3 technologies, with hands-on experience on major vendor routers.

Qualifications

• 4 to 10 years of experience in IP Networking.
• Experience with Data Networking platforms and Enterprise products & Services.
• CCNA (R&S) is must.
• CCNP – preferred.

Responsibilities

• Ensure service uptime and SLA adherence.
• Execute Service Improvement Plan for Mumbai IP network.
• Troubleshoot IP networks and perform problem-solving under pressure.
• Coordinate with vendors and engineers/partners to meet performance goals.
• Evolve SLA and KPI-driven operations for best customer experience.

Skills

IP Networking

Troubleshooting

Problem Solving

Vendor coordination

Service delivery

Communication skills

Interpersonal skills

Virtual team management

Stakeholder management

Education

BE

CCNA (R&S)

CCNP

Tools

Cisco Routers

Nokia Routers

Juniper Routers

ECI Routers

Wireshark

Job description

The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network

Key Result Areas/Accountabilities

• Thorough understanding of IP Packet flow, OSI layers
• Out of box thinking and excellent problem solving skills during troubleshooting,
• Able to handle tremendous work pressure
• Overall knowledge of service layer on CEN, IPRAN and FLDS
• Command level Hands on experience on Cisco (920/903/7xxx), Nokia (72XX, IXR), ECI (1300/1050/1800) and Juniper routers.
• In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN,
• Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity
• Understanding of 2G/3G/4G
• Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg
• MPLS Traffic Engineering, LDP, RSVP, Segment Routing
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• Wireshark analysis and packet capture
• To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.
• Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

Core Competencies, Knowledge, Experience

• 4 to 10 Years’ experience in the field of IP Networking
• Demonstrate experience of working in Telecom Service delivery function.
• Experience with Data Networking platforms and Enterprise products & Services.
• CCNA is must in R&S ,
• CCNP –preferred

Must have technical / professional qualifications

• B.E
• Effective communication and interpersonal skills
• Proactive in approach with positive attitude
• Able to handle pressure
• Balanced in handling emergencies.
• Experience in virtual team management
• Good Stakeholders Management skills to interface with Vendors and partners

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership