VP, Mortgage Operations Transformation

remote zest jobs; India; On-site; INR 300,000 - 600,000; Full time

Job summary

Remote zest jobs is seeking a seasoned Executive Mortgage Operations Leader to redesign the end-to-end mortgage lifecycle across sales, processing, underwriting, closing and post-closing. You will champion AI-enabled automation, analytics, and workflow improvements to drive faster cycles and higher quality outcomes.

Collaborating with operations, technology, product and data teams, you will design scalable processes, implement new tools, and lead cross-functional change management to deliver

Qualifications

• Minimum 12 years of experience in mortgage operations or related roles.
• Deep knowledge of the mortgage lifecycle across sales, processing, closing, and post-closing.
• Experience leading transformation programs and process reengineering.
• Experience implementing automation technologies such as RPA and workflow platforms.
• Experience with AI-enabled mortgage technologies including data extraction and decision support.

Responsibilities

• Leads strategic redesign of the end-to-end mortgage operating model across core functions.
• Identifies inefficiencies and gaps; develops solutions to improve performance and cycle times.
• Designs and implements AI-enabled operational workflows and automated decision support.
• Partners with leaders to redesign handoffs and workflows across pillars.
• Evaluates emerging technologies including RPA, automation, AI, and analytics.
• Leads cross-functional transformation initiatives to boost productivity and reduce risk.

Skills

Mortgage operations

Operational transformation

AI-enabled

Data analytics

Education

Bachelor's Degree in Business Administration

Tools

RPA tools

Workflow automation

Intelligent process automation

Job description

About Us

reputed company helps homeowners 55+ reputed company the equity theyve reputed company while staying in full control of their home and their financial reputed company. Through a reputed company of reverse mortgage solutions, we help customers shape the retirement theyve earned while continuing to reputed company how we serve and work together.

Purpose of Role

Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation. Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more reputed company, data-driven operating model. Also leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality.

Key Responsibilities and Expectations

• Leads the strategic redesign of the end-to-end mortgage operating model across sales, processing, reputed company, closing, and post-closing functions.
• Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops reputed company solutions to improve performance and cycle times.
• Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support.
• Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput.
• Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to reputed company mortgage operations.
• Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools reputed company document workflows.
• Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, reputed company, and closing.
• Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality.
• Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience.
• Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities.
• Leads change management initiatives that support adoption of redesigned workflows and new technologies.
• Performs other duties as assigned.

Reports To

Chief Operations Officer

Qualifications

• Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or reputed company financial services roles.
• Deep knowledge of the mortgage lifecycle including sales, processing, reputed company, closing, and post-closing functions.
• Experience leading operational transformation initiatives or process reengineering programs.
• Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation.
• Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools.
• Strong analytical and systems-thinking capabilities with the ability to redesign reputed company operational processes.
• Ability to analyze reputed company operational systems and design reputed company solutions that improve efficiency and quality.
• Ability to influence cross-functional leaders and drive organizational change across multiple operational teams.
• Strong communication, stakeholder management, and executive presentation skills.
• Bachelor's Degree in Business Administration, Operations Management (or related field).