VP, Mortgage Operations Transformation

remote click jobs; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Finance of America is seeking an experienced mortgage operations leader to redesign and optimize the end-to-end mortgage lifecycle. You will leverage AI, automation, and data-driven methods to raise efficiency and borrower satisfaction, partnering with product, tech, and operations teams.

The role focuses on scalable workflows, improved cycle times, and integrated analytics, reporting to the Chief Operations Officer. A Bachelor’s degree is required, with 12+ years in the field.

Qualifications

• 12+ years of mortgage operations or related financial services experience.
• Experience leading operational transformation or reengineering programs.
• Experience implementing automation technologies (RPA, workflow automation).
• Experience with AI-enabled mortgage technologies (data extraction, decision support).

Responsibilities

• Leads strategic redesign of end-to-end mortgage operating model across sales, processing, and closing.
• Identifies inefficiencies and gaps; develops solutions to improve performance and cycle times.
• Designs and implements AI-enabled workflows including document processing and decision support.
• Partners with leaders to redesign handoffs, workflows, and responsibilities across functions.
• Evaluates emerging technologies (automation, RPA, AI) to improve mortgage operations.
• Collaborates with tech/product teams to implement digital mortgage capabilities.
• Develops an integrated workflow architecture for better coordination between stages.
• Implements dashboards to monitor cycle times, throughput, and productivity.
• Leads cross-functional transformations to boost productivity and reduce risk.
• Provides strategic insights on mortgage tech trends to executives.
• Leads change management for redesigned workflows and new tech.

Skills

Mortgage operations

Analytical thinking

Stakeholder management

Change management

Education

Bachelor's Degree

Tools

RPA

Workflow automation

Intelligent automation

AI-enabled mortgage tech

Job description

reputed company helps homeowners 55+ reputed company the equity theyve reputed company while staying in full control of their home and their financial reputed company. Through a reputed company of reverse mortgage solutions, we help customers shape the retirement theyve reputed company while continuing to reputed company how we serve and work together.

Joining reputed company now means stepping into a period of reputed company and reputed company, with teams reputed company shaping what comes next and opportunities to reputed company an reputed company and grow your career.

To learn more reputed company, visit www.financeofamerica.com

Purpose of Role

Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, reputed company intelligence, automation, and process innovation. Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more reputed company, data-driven operating model. Also leads initiatives that reputed company AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational reputed company.

Key Responsibilities and Expectations

• Leads the strategic redesign of the end-to-end mortgage operating model across sales, processing, reputed company, closing, and post-closing functions.
• Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops reputed company solutions to improve performance and cycle times.
• Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support.
• Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput.
• Evaluates and implements emerging technologies including automation, robotic process automation (RPA), reputed company intelligence, digital workflow orchestration tools, and advanced analytics to reputed company mortgage operations.
• Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools reputed company document workflows.
• Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, reputed company, and closing.
• Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and reputed company.
• Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience.
• Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities.
• Leads change management initiatives that support adoption of redesigned workflows and new technologies.
• Performs other duties as assigned.

Reports To

Chief Operations Officer

Qualifications - Experience/Skills/Competencies

• Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or reputed company financial services roles.
• Deep knowledge of the mortgage lifecycle including sales, processing, reputed company, closing, and post-closing functions.
• Experience leading operational transformation initiatives or process reengineering programs.
• Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation.
• Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools.
• Strong analytical and systems-thinking capabilities with the ability to redesign reputed company operational processes.
• Ability to analyze reputed company operational systems and design reputed company solutions that improve efficiency and reputed company.
• Ability to influence cross-functional leaders and drive organizational change across multiple operational teams.
• Strong communication, stakeholder management, and executive presentation skills.

Qualifications - Education - Required

• Bachelor's Degree
• Qualifications - Education - Field(s)/Profes .