VP-Head - Change Management

Vodafone Idea Limited

Hyderabad

On-site

INR 6,000,000 - 10,000,000

Full time

38 hours ago

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Job summary

Vodafone Idea Limited seeks a senior leader to head Change Management and drive nationwide governance across RAN, Core, VoLTE, and cloud enablers. This role focuses on safe, controlled, and timely implementation of network changes with governance, risk management, and operational readiness to protect customer experience and revenue.

You will collaborate with senior stakeholders and lead a large team across multiple domains.

Qualifications

Bachelor's degree in Electronics/Telecommunications with ITIL knowledge.
Minimum 15 years total experience in telecom/change management.
At least 5 years managing centralized NOC Change Management at national scale.

Responsibilities

Lead end-to-end national change governance across RAN, Core, IP and cloud.
Drive automation-led transformation and process standardization.
Ensure minimal customer impact and regulatory compliance.
Own strategic change governance and post-implementation reviews.

Skills

Leadership

Strategic Thinking

Stakeholder Management

Accountability and Ownership

Change Leadership

Education

B.E./B.Tech — Electronics / Telecommunications

Tools

ITIL v3/v4

ISO 20K/ISO 27K

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Were proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Title: Head - Change Management
Job Code: 22004134
Designation: VP - Head - Change Management
Band: M4
Function: SNOC
Sub-Function: Change Management
Reports To: Head - SNOC Technology
No. of Direct Reports: 21
Location Type: COR
No. of Direct + Indirect Reports:

Job Purpose

Lead the Nation-wide Network Change Management function responsible for safe, controlled, and timely implementation of all planned network changes across Vodafone Idea’s national telecom infrastructure.

The role ensures service continuity while enabling rapid network modernization, technology rollouts, cloud transformation, and operational automation across multiple technology domains. The incumbent owns governance, change risk, execution quality, operational readiness, and continuous process improvement to protect customer experience and business revenue.

Business Impact

Ontime network readiness/rollout and modernization ensuring quality output for on ground revenue realization

National network stability
Customer experience
Service availability
Revenue protection
Time-to-market for new technologies
Operational efficiency
Regulatory compliance
Digital transformation

The position governs execution of thousands of network changes annually impacting millions of subscribers.

Scope of Responsibilities

Responsible for end-to-end change governance across

Radio Access Network (RAN)
Core Network
VoLTE
Transport/IP Network
Packet Core
Cloud Infrastructure
IN/VAS
HSS
OSS Platforms

Supports

4G
5G
Network Modernization
Cloud Migration
New Product Launches
Enterprise Services
Core Services

Strategy

Define PAN-INDIA Change Management strategy.
Drive automation-led transformation.
Improve operational maturity through digitalization.

Operational Leadership

Own national change governance.
Ensure successful execution of planned network activities.
Minimize customer impact and service outages.
Govern transport readiness and rollout dependencies.

Technology Delivery

Lead change implementation for

Network rollout
Software upgrades
Cloud migration
Capacity expansion
Vendor integration
Technology onboarding

Risk Management

Change risk assessment
Major change approvals
Change compliance
Operational readiness
Post Implementation Reviews
Service restoration governance

Financial Accountability

Influence operational expenditure through

Automation
PO avoidance
Process standardization
Reduced outage time
Productivity improvement

Technical/ Functional Competencies

Telecom Network Change Management (MACD, upgrades, rollouts)
ITIL Service Management (Change, Incident, Problem)
Multi-domain NOC Operations (RAN, Core, IP, TX, Cloud)
Network Automation and Digitalisation (USO, Auto-MOP)
Vendor and MS Partner Governance
ISO 20K / ISO 27K Compliance Management

Behavioural & Leadership Competencies

Stakeholder Management
Strategic Thinking
Accountability and Ownership
Managing Under Pressure
Data-Driven Decision Making

Leadership Competencies

Cross-functional Leadership
People Development
Change Leadership
Strategic Direction Setting

Qualifications & Experience

Minimum Education Qualification

B.E./B.Tech — Electronics / Telecommunications. ITIL v3 or v4 Foundation certification preferred. Certification in ISO 20K or ISO 27K is an added advantage.

Years of working experience

Minimum 15 years total with at least 5 years managing centralised NOC Change Management at a national scale, covering multiple technology domains.

Working Relationship

Internal Stakeholders