Manager-Active Operations

Vodafone Idea Limited

Maharashtra

On-site

INR 1,200,000 - 1,800,000

Full time

3 days ago

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Job summary

Vodafone Idea Limited is seeking a Manager/Sr. Manager for Long Distance Operations (ILD/NLD) in Mumbai. The role involves CARE & vendor management with SME support, testing new features, and network optimization across LD and Enterprise voice networks.

The candidate will handle planning, implementation, and coordination with OEM TAC teams, ensuring high availability and seamless operations in a multivendor environment.

Qualifications

BE/BTech in Electronics & Telecommunication with 3–5 years of relevant experience.
CCNA certification; Cloud Certification is a plus.
Experience in ILD/NLD network operations and vendor management.

Responsibilities

Operate ILD and NLD networks with 100% availability.
Coordinate with OEM TAC teams for critical NGN issues.
Manage project planning, feature testing and network optimization.
Prepare ad-hoc reports and participate in audits.
Provide SME support and vendor coordination for LD network.

Skills

Multivendor ops

Network troubleshooting

ISUP/SIP protocols

Education

BE/B.Tech in Electronics & Telecommunication

Tools

CCNA certification

Cloud Certification

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Were proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Working knowledge on HUAWEI Voice Core nodes, NOKIA ATCA GCS and ORACLE SBCs to handle following responsibilities:-

Role

TM – Long Distance Operations

Job Level/ Designation

M1 – Manager/ Sr. Manager

Function / Department

COG / Central Field Ops

Location

Mumbai

Job Purpose

Operations of ILD and NLD Network. CARE & Vendor Management with SME and TAC Level 1 support. New Feature, Parameter Testing, LD and Enterprises Voice Network Build, Integration, Network optimization and project management support to planning.

Execution of planned activity, database expansion, version and patch upgradation in LD and Enterprises voice network. Implementation of network security hardening in ILD, NLD, & Fix line VOIP Network. Spare Management to ensure 100% availability.

Key Result Areas/Accountabilities

Solution finalization & UAT of New Nodes
Pilot Version / Patch upgradation of LD Core Nodes. Post-handover the change management, responsible for program management.
Pilot upgradation and Program management for upgradation of LD MGWs.
Audits corrections, feature activation and verification, Tuple expansion, Changes in the LD network etc.
Fault Management and CARE issues of LD nodes.
Deletion and coordination with circles on EOSMGW / Soft Switch.
Verify UAT Test cases, be part of troubleshooting, logs verification, troubleshooting in peer node connectivity, test no routing, RA Testing coordination and support, Go-live readiness.
Verify all documents related to new project - HLD, LLD, PID, SW release, operational guides etc.
Preparing ad-hoc reports, give inputs for various review, give inputs to COG on asked DATA from various nodes

TAC / CARE support to ILD & NLD Network

LD & Enterprise network CARE & Vendor Management with TAC Level 1 support.
New Feature & Parameter Testing LD Network Build / Integration /Network optimization.
Annual TERM audit, Periphery audit and corrective actions.
Pilot Version upgradation & Patch upgradation of ILD, NLD & SBC nodes.
Database capacity expansion of LD and Enterprises voice nodes.
Provide SME support and arrange OEM TAC teams for resolution of NGN critical Issues.
LD and Enterprises Voice Network Build, Integration, Network optimization and project management support to planning.

LD and Enterprises Spares Management

Inter Circle Spare movement from one circle to other as per spare distribution plan - Request raising, follow up with SCM, VISSL team etc, ensure proper packing, photo capturing
Coordination with OEM for R&R of faulty hardware in agreed SLAs. Follow up with Logistic, record updating, tracking till HW returns

Core Competencies, Knowledge, Experience

In-depth understanding and hands on working experience on multivendor and multi operator environment.
Clear understanding of all types of call flows, Routing aspects and Report analysis.
Trace analysis and troubleshooting skills including knowledge of protocols like ISUP& SIP
Should be Good team member and should have good communication skills.
Analytical, Reasoning and logical thinking skills
Positive Attitude towards problem solving, learning new things, adopt changes.

Must have technical / professional qualifications