Voyage Optimisation Analyst

ZeroNorth; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ZeroNorth in Mumbai seeks a Voyage Optimisation Analyst to join the Customer experience and Professional Services team. You will work with Commercial Operators and masters to optimize voyages, routes and speeds, helping customers achieve digitalisation and sustainability goals.

The role requires 3+ years in shipping with hands-on vessel experience, and a data-driven mindset. You will deliver insights, train users, and drive ROI by expanding fleet-wide use of ZeroNorth solutions.

Qualifications

• 3+ years of experience in shipping or maritime operations.
• Hands-on vessel experience (2nd/3rd officer preferred).
• Fluent in English, both written and spoken.
• Strong communication and teamwork, with project management skills.
• Comfortable with data-driven analysis and technology.

Responsibilities

• Understand backend processes of ZeroNorth platform and be the expert for frontend.
• Collaborate with operations to understand customer business models and goals.
• Advise on voyage planning to meet commercial needs and sustainability targets.
• Monitor voyages and coordinate with masters to implement changes for efficiency.
• Analyze voyages and provide performance reports to internal and external stakeholders.
• Train new customers and onboard them to new features of the platform.
• Provide strategies to scale fleet-wide usage for ROI and KPIs.
• Guide customers through operational, educational, and governance aspects of the journey.

Skills

Voyage optimisation

Maritime experience

English proficiency

Project management

Cross-functional collaboration

Data-driven

Job description

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts

Voyage Optimisation Analyst at ZeroNorth

The Voyage Optimisation Analyst position falls under our our newly based Customer experience and Professional Services team in Mumbai, India, where you will work closely with Commercial Operators and masters on Customer end as well as Customer experience and Customer success teams within ZeroNorth.

As a trusted Optimisation advisor, you will be driving and accelerating success with both internal and external customers, partners and stakeholders in a cross-functional environment.

Key responsibili ties:

• Understand the back-end processes employed on various functions of ZeroNorth optimisation platform and be an overall expert for front-end and user interface.
• Coordinate closely with operations team on customer end to understand the customer’s business model, strategy and needs and be the specialist to help customer achieve the digitalisation and sustainability goals through use of our technology.
• Take charge of customer vessel’s voyages and advise optimum routes and speeds conjunction with customer’s commercial needs and agreements.
• Monitor customer fleet to ensure that maximum financial benefit is achieved through use of ZN platform and communicate with operators/ masters to implement changes.
• Analyse completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
• Train and familiarize new customers/users during onboarding and present new solutions/features to existing customers.
• Provide strategy to clients in order to scale up the fleet-wide use of ZeroNorth solutions in order to help them earn a good ROI and achieve definedKPIs.
• Guiding the customer through the operational, educational and governance aspects of a successful ZeroNorth journey.

Your profile:

We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer looking for temporary role for one year.

You are tech and data driven - learn new tech products with ease and quickly become proficient and efficient. We expect you to be self-motivated, accountable, agile, and focused on exceeding customer expectations. You love steep learning curves.

Furthermore, you excel in project management, you have excellent communication- and teamwork skills. You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do.

It is important that you are fluent in both oral and written English, as this is the language we use.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.