Voice Specialist | Customer Support | International BPO

Talent Acquaintance; Indore District; On-site; INR 360,000 - 540,000; Full time

Job summary

Talent Acquaintance invites applications for a Customer Support Engineer to assist customers by phone, email, or chat, and to develop strong product knowledge. You will promptly troubleshoot issues and collaborate with internal teams to implement effective solutions.

Documentation of resolutions and continuous communication are essential. The role emphasizes clear communication, analytical troubleshooting, and the ability to prioritize tasks in a fast-paced environment, with a focus on

Qualifications

• Solid technical knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical support

Communication

Troubleshooting

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.