Voice Process Executive

TP; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Pick-up & Drop Facility

Rotational Offs

Rotational Shifts (US Process)

5 Days Working

Job summary

TP in Hyderabad is seeking an International US-Based Voice Process Customer Service Executive (Voice Support with Upselling). The role involves handling customer queries through chat and voice, delivering prompt resolutions, and identifying upsell opportunities to enhance the customer experience.

This is a 5-day working role with rotational shifts and offs; pick-up and drop facilities are provided. You will work on technical support for networks and devices, aiming to maintain high customer

Qualifications

• Excellent communication in English and clear listening skills.
• Ability to understand customer issues and relay information accurately.
• Willingness to work in rotational shifts and on US process.

Responsibilities

• Assist customers with technical issues across LAN, WiFi, mobile, TV, routers and computers.
• Diagnose and troubleshoot issues following knowledge articles and client policies.
• Track unresolved issues to resolution within agreed time limits.
• Escalate and follow up with internal teams as needed.
• Respond quickly to customer requests to maintain satisfaction.
• Maintain performance toward client KPIs.

Skills

Communication skills

English proficiency

Logical thinking

Problem solving

Decision making

Interpersonal skills

Customer focus

Flexibility

Job description

Job Description

We are hiring for an International US-Based Voice Process for the role of Customer Service Executive (Voice Support with Upselling). The role involves handling customer queries through chat, providing prompt and accurate resolutions, and identifying opportunities to upsell relevant products and services to enhance customer experience.

This is a 5-day working role with 2 rotational offs and rotational shifts. Pick-up and drop facilities are available for employees.

Roles & Responsibilities

• Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Television, Routers and Computers.
• Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures.
• Track unresolved issues through to resolution, within agreed time limits.
• Properly elevate and follow up unresolved issues to appropriate internal teams.
• Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.
• Maintain individual performance towards client KPIs.

Key Skills Required

Good communication skills, and can comprehend well in English

• Ability to think logically
• Good problem solving
• Decision Making Skills
• Flexibility to work in rotational shifts
• Strong Customer Focus
• Interpersonal skills

Work Schedule & Benefits

• 5 Days Working
• 2 Rotational Offs
• Rotational Shifts (US Process)
• Pick-up & Drop Facility Available