Senior Technical Architect

BCE Global Tech - A Bell Canada Company; Bengaluru; Hybrid; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Professional development

Supportive environment

Cutting-edge tools

Job summary

Bell is seeking an experienced Conversational AI Architect to design and deliver advanced conversational experiences across platforms. You will lead end-to-end architecture, collaborate with product and design teams, and drive best practices for secure, scalable AI solutions.

You will mentor engineers, implement LLM-based systems, and define dialogue strategies while aligning with enterprise governance and accessibility standards.

Qualifications

• Expert-level knowledge of NLU and Large Language Models.
• 5+ years of experience with design platforms (e.g. Dialogflow CX).
• Experience with data interchange formats (JSON).
• Knowledge of cloud computing services (GCP, Azure).
• AI/ML modeling experience is a plus.
• Knowledge of the SAFe 5 Agile framework and PI Planning.
• Ability to create process-flow diagrams for stakeholders.
• Excellent written and verbal communication skills.
• Experience with QA and end-to-end conversational testing.
• Ability to derive insights from KPIs and customer journeys.
• Passion for AI-driven language models and chat/voice bots.
• Knowledge of web accessibility principles.

Responsibilities

• Design end-to-end architectures for conversational AI platforms (chatbots, voice bots, assistants).
• Define and implement LLM-based architectures including RAG and knowledge retrieval.
• Lead integration of scalable, multi-channel conversational frameworks (web, mobile, IVR).
• Set monitoring, analytics, and KPIs for performance and reliability.
• Collaborate with product, UX, and design teams on dialogue best practices.
• Ensure solutions are secure, scalable, and governance-compliant.
• Provide technical mentorship to AI engineers and developers.
• Drive architectural standards and best practices.

Skills

NLU & LLMs

Dialogflow CX

JSON data formats

Cloud services (GCP, Azure)

AI/ML modeling

SAFe 5 Agile

Process-flow diagrams

Communication skills

QA for conversational flows

KPI & journey analysis

AI-powered language models

Web accessibility

Education

Bachelor’s or Master’s in CS/AI/Data Science or related field

10+ years in designing customer-centric conversational experiences

Tools

Dialogflow CX

JIRA

Executive presentations

Job description

Bell is currently seeking an experienced Conversational AI Architect to work as part of an innovate and customer-focused team. You will utilize your passion and expertise to architect, design and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross-functional teams to meet the evolving needs of our customers.

Key Responsibilities

• Design end-to-end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants.
• Define and implement LLM-based architectures, including orchestration layers, RAG, and knowledge retrieval systems.
• Lead integration and development of scalable, multi-channel conversational frameworks (web, mobile, messaging, IVR).
• Establish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability.
• Collaborate with product owners, UX, and conversational design teams to define best practices for dialogue design, tone, fallback, and human escalation.
• Ensure solutions are secure, scalable, and compliant with enterprise governance standards.
• Provide technical mentorship to AI engineers and developers.
• Drive architectural standards, documentation, and best practices.

Critical Qualifications

• Expert-level knowledge of Natural Language Understanding and Large Language Models.
• 5+ years of experience working with design platforms (e.g. Dialogflow CX)
• Experience working with data interchange formats, preferably JSON
• Knowledge of cloud computing services (GCP, Azure, etc.)
• Experience with AI/ML modeling would be a bonus
• Knowledge of the SAFE 5 Agile Operating Model, including the PI Planning Process
• Experience creating process-flow design diagrams to present to stakeholders to achieve buy-in
• Excellent written and verbal communication skills
• Experience conducting rigorous quality assurance and end-to-end conversational flow testing
• Ability to interpret insights from key performance indicators and customer-journey analysis to identify opportunity for continuous improvement
• Passion for AI-powered language models / chat and voice bots, with a desire to stay current on evolving AI trends
• Knowledge of web accessibility principles

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
• 10+ years of overall experience with at least 5+ years of experience designing and maintaining customer-centric conversational experiences
• Expert in NLU and LLM design, preferably using Dialogflow CX or a similar platform
• Expertise in Agentic AI frameworks
• Knowledge of JIRA for cross-functional collaboration
• Experience building presentation material and presenting to executive audiences
• Experience with Design Thinking, user studies, or usability testing
• Familiarity with voice AI technologies and speech recognition
• Ability to use analysis to set performance targets, leverage insights from reporting, and prioritize feature backlog
• Experience working within a telecommunications environment would be a bonus.

What We Offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options
• Professional development and training opportunities
• A supportive and inclusive work environment
• Access to cutting-edge technology and tools.