Voice Agent

eClerx LLC; Chandigarh; On-site; INR 180,000 - 300,000; Full time

Job summary

eClerx LLC is seeking a Voice Analyst for the US Voice Process to provide exceptional customer service from our Chandigarh office. You will be the first point of contact for US customers, addressing inquiries and capturing interest in products and services.

The role requires strong English communication, the ability to multitask, and adaptability to rotational shifts including evenings and weekends. Freshers welcomed; Bachelor's degree preferred.

Qualifications

• Bachelor's degree in any field preferred.
• Excellent verbal and written communication in English.
• Freshers or experienced applicants welcome.
• Office in Chandigarh location required.
• Rotational shifts including evenings, weekends, holidays.
• CRM familiarity helpful.

Responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers to understand needs and concerns.
• Providing accurate information about products and services.
• Handling objections and working to close the sale.
• Documenting all customer interactions and inquiries details.
• Maintaining knowledge about products, services, and industry trends.

Skills

English fluency

CRM knowledge

Time management

Freshers welcome

Education

Bachelor's degree

Job description

About the Company: eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About the Role: As a Voice Analyst for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Qualifications: Education: Bachelor's degree in any field is preferred.

Required Skills:

• Excellent verbal and written communication skills in English.
• Freshers or experienced are welcome to apply.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable to work from office in Chandigarh Location.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Preferred Skills: None specified.

Pay range and compensation package: Upto 3 LPA

Equal Opportunity Statement: We are committed to diversity and inclusivity.