Analyst

eClerx LLC; Pune District; On-site; INR 300,000 - 480,000; Full time

Job summary

eClerx LLC in Pune, India, seeks a Chat-based Customer Service and Sales Associate. You will respond to chats, identify needs, explain products and promotions, and upsell where possible. Interactions are logged in the CRM and sales targets are expected to be met.

Ideal candidates have excellent written English, prior customer-service or online-sales experience, plus strong multitasking skills and adaptability for rotational shifts.

Qualifications

• Excellent written English as primary communication channel.
• Previous experience in customer service and sales, preferably chat/online.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and customer-centric approach.
• Familiarity with CRM systems and basic computer skills.

Responsibilities

• Responding to incoming chats from customers in a professional and courteous manner.
• Engaging customers in conversation to understand needs and concerns, and to provide accurate information about products, pricing, and promotions.
• Proactively seeking opportunities to upsell and cross-sell products and services to customers.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Skills

Written English

Customer service

Sales mindset

CRM familiarity

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

• Responding to incoming chats from customers in a professional and courteous manner.
• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
• Proactively seeking opportunities to upsell and cross-sell products and services to customers.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a chat or online environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• High school diploma or equivalent required.
• Bachelor's degree in any field is preferred.

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Info

• Job Identification 80728