Analyst

Chandigarh News; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Job summary

Chandigarh News is hiring for an Analyst in Voice - Analyst role. You will handle inbound US voice interactions, deliver excellent customer service, and upsell products and services to boost revenue.

The position emphasizes understanding customer needs and closing sales while maintaining product knowledge and CRM documentation. The role requires strong English communication, call center experience, and the ability to multitask in a fast-paced environment with rotating shifts.

Qualifications

• Excellent verbal and written communication in English.
• Experience in customer service and sales, preferably in a call center.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems.

Responsibilities

• Answer incoming calls from customers in a professional and courteous manner.
• Listen actively to understand needs and concerns.
• Provide accurate information about products, pricing, and promotions, while upselling.
• Address objections with empathy and work to close the sale.
• Document all interactions and inquiries in the CRM.
• Meet or exceed individual and team sales targets; upsell on every call.

Skills

Excellent English

Customer service

Sales experience

CRM familiarity

Multitasking

Time management

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Job description

Voice - Analyst

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the companys CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the companys products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.
• Education: Bachelors degree in any field is preferred.