Virtual Relationship Manager

HDFC Bank Limited; Bangalore Rural; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited is seeking a Relationship Manager (VRM) to engage regularly with customers and provide a consistent, superior digital banking experience. You will understand customer needs and present relevant financial products to meet those needs, while educating customers to use digital channels for transactions.

You will be responsible for achieving scorecard targets and portfolio benchmarks, ensuring compliance with regulatory guidelines, and maintaining strong customer relationships in

Job description

Job Purpose:

• To engage regularly with customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through the financial products that the Bank has to offer.
• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and ensuring that all guidelines and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set