Relationship Manager - HNI - Branch Banking

SkillLabs; Mansa; Presencial; INR 900 000 - 1 500 000; Tempo integral

Resumo da oferta

SkillLabs is seeking a Relationship Manager to onboard HNI clients into the HNW Programme and deliver superior service aimed at increasing profitability and wallet share. The role includes acquiring new HNW relationships and serving as the single point of contact for all financial needs.

The position emphasizes cross-selling, portfolio enhancement, and maintaining high standards of customer service, with regular interaction with branches to identify eligible clients and opportunities.

Qualificações

• Sales and influencing skills required for acquiring and growing HNW relationships.
• Strong knowledge of banking products and processes, especially for HNW clients.
• Familiarity with NRI products and regulatory requirements.
• Ability to plan, organize and manage portfolios and client activities.
• Excellent communication and relationship-building skills.
• Understanding of market trends in the financial industry.
• IRDA Certification is desirable.
• NCFM Certification (optional) is beneficial.
• Exposure to portfolio management and cross-selling across product lines.

Responsabilidades

• Incorporate HNI customers into the HNW programme and deliver superior service to grow relationship profitability.
• Acquire new HNW relationships for the bank.
• Act as single point of contact for financial needs and services to enhance wallet share.
• Liaise with branch staff to identify eligible HNW customers and expand portfolio.
• Cross-sell bank products based on customer needs and maintain portfolio quality.

Conhecimentos

Sales & Influencing

Banking Products

NRI Knowledge

Planning & Organizing

Communication

Industry Trends

IRDA Certification

NCFM Certification

Portfolio Mgmt Exposure

Descrição da oferta de emprego

• Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for
• Acquiring new Bank's HNW relationships.
• To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Roles And Responsibilities

• Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for
• Acquiring new Bank's HNW relationships.
• To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Job Purpose

• Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for
• Acquiring new Bank's HNW relationships.
• To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

(HNW Portfolio Management - Acquiring, Enhancing, Deepening and Retention)

• Liaising with branch staff to flag eligible customers form HNW portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement
• Achieving MTD and YTD Revenue Targets
• Attrition control of customers

Operations, Marketing & Processes

• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that norms are adhered to for individuals workstation

Increase In Wallet Share

• Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the HNW Customer
• Sales to family members and associates (all network)
• Ensure that optimal levels of Income generating is reached
• Product Penetration & contribution towards focused product

Customer Service

• Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensure smooth transition of handover/takeover of the portfolio

Key Skills

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Good Communication skills
• Knowledge of Competition & Current trends in financial Industry.
• IRDA Certification
• NCFM Certification (Optional)
• Exposure to Portfolio Management segment