Virtual Relationship Manager

Digitide Solutions Limited

Mumbai

On-site

INR 500,000 - 700,000

Full time

14 days+

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Job summary

A leading digital solutions provider in Mumbai is seeking a Virtual Relationship Manager responsible for driving client engagement through upselling and cross-selling strategies. The ideal candidate will build strong client relationships and manage both sales and service processes to enhance satisfaction. This role demands excellent communication skills, a proactive attitude, and proficiency in CRM systems to achieve departmental growth goals.

Qualifications

Proven work experience as a Relationship Manager or similar role.
Excellent communication and interpersonal skills.
Strong sales and customer service orientation.
Ability to build rapport and establish trust with clients.

Responsibilities

Upselling and cross-selling products and services to existing clients.
Acquiring new clients through provided leads.
Managing sales and service processes to ensure client satisfaction.
Utilizing CRM and dialer systems efficiently.

Skills

Relationship Management

Client Engagement

Communication Skills

Sales Orientation

CRM Proficiency

Organizational Skills

Time Management

Tools

CRM Systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Virtual Relationship Manager, you will play a crucial role in driving the success of our business. Your primary focus will be on upselling and cross-selling to existing clients, as well as acquiring new clients through provided leads. You will manage both the sales and service aspects, ensuring strong client engagement and satisfaction. Your efforts will contribute to the growth of our AUM and increase client transaction counts.

Responsibilities

Upselling and cross-selling products and services to existing clients.
Acquiring new clients through provided leads and building strong relationships.
Managing sales and service processes to ensure client satisfaction.
Activating dormant or ceased client folios to reactivate their engagement.
Utilizing CRM and dialer systems efficiently for effective client management.
Contributing to the growth of AUM and increasing client transaction counts.
Maintaining accurate records and updating client information in the CRM.
Providing excellent customer service and building long-term client relationships.
Staying updated with industry trends and competitor offerings.
Collaborating with team members to achieve departmental goals.

Qualifications