Customer Relationship Executive

Digitide; Rajkot; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to serve as the face of the company, handling inquiries, providing product information, and resolving issues to ensure customer satisfaction and loyalty.

You will be the first point of contact, collaborating with internal teams to deliver a seamless customer experience and maintaining accurate records of interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Familiarity with the BFSI industry is an advantage.
• Attention to detail and strong organizational skills.
• Ability to work independently and manage multiple tasks.
• Proficient in MS Office or similar software.
• A minimum of 1-2 years of experience in a customer-facing role.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Build and maintain strong customer relationships, fostering trust and loyalty.
• Provide product/service information and educate customers on our offerings.
• Collaborate with internal teams to ensure a seamless customer experience.
• Monitor customer feedback and suggest improvements to enhance satisfaction.
• Stay updated with industry trends and competitor activities.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Contribute to team goals and support a positive work environment.

Skills

Communication

Customer Service

Relationship Building

Multi-tasking

MS Office

Tools

CRM Software

MS Excel

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions with professionalism and expertise. Your primary goal is to foster strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that arise. Your role is crucial in maintaining a positive brand image and driving customer retention.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Build and maintain strong customer relationships, fostering trust and loyalty.
• Provide product/service information and educate customers on our offerings.
• Collaborate with internal teams to ensure a seamless customer experience.
• Monitor customer feedback and suggest improvements to enhance satisfaction.
• Stay updated with industry trends and competitor activities.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Contribute to team goals and support a positive work environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Familiarity with the BFSI industry is an advantage.
• Attention to detail and strong organizational skills.
• Ability to work independently and manage multiple tasks.
• Proficient in MS Office or similar software.
• A minimum of 1-2 years of experience in a customer-facing role.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 261560
• Job Category Customer Support/Operations | BPM