Virtual Prime Relationship Manager

Hdfc Bank; Kolkata District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

HDFC Bank Limited in Kolkata invites experienced customer service professionals to join our portfolio support team. The role focuses on continuous engagement with mapped portfolio customers, handling calls, and capturing interaction details with accuracy.

You will resolve queries, promote digital banking, profile customers for cross‑servicing, log complaints, monitor large movements and account closures, and strive to retain customers while deepening relationships through targeted product

Responsabilidades

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers

Descripción del empleo

Role & responsibilities

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers