Virtual Interview For International Voice Process

24 7 ai; Hyderabad; On-site; INR 212,000 - 301,000; Full time

Benefits offered by this job

Free two-way transportation within 23–

Job summary

24/7.ai in Hyderabad is hiring for an International Voice Process as a Customer Support Executive. You will handle customer queries over calls, resolve concerns efficiently, and ensure a high-quality experience for our global clients.

Candidates should have strong English communication, good problem-solving skills, and the ability to multitask in a fast-paced, 24x7 shift environment. Freshers and up to five years' experience are welcome; educational certificates are mandatory.

Qualifications

• Freshers or candidates with up to 5 years of experience can apply.
• Educational certificates are mandatory.
• Candidates must reside within a 23 km radius of the Hyderabad office (Important Note).
• Rotational US shifts including night shifts are required.

Responsibilities

• Handle customer queries via voice support and resolve concerns.
• Deliver an exceptional customer experience.
• Work in a 24x7 rotational shift environment.
• Collaborate with internal teams to resolve issues as needed.

Skills

Verbal English

Written English

Customer service

Problem solving

Analytical skills

Troubleshooting

Multitasking

Decision making

Shift work willingness

Education

Intermediate/ Diploma

Graduate

Postgraduate

Job description

Immediate Hiring International Voice Process

Company: 24/7.ai

Job Title: Customer Support Executive International Voice Process

Location: Hyderabad, Telangana (Work from Office)

Job Overview:

We are hiring enthusiastic and customer-focused candidates for our International Voice Process. The role involves handling customer queries through voice support, resolving concerns efficiently, and delivering an exceptional customer experience.

Key Skills Required

• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Good analytical and troubleshooting skills.
• Ability to multitask and work in a fast-paced environment.
• Sound judgment and decision-making skills.
• Willingness to work in a 24x7 rotational shift environment.

Eligibility Criteria

• Intermediate (10+2) / Diploma (10+3) / Any Graduate / Postgraduate.
• Freshers and experienced candidates (05 years) can apply.
• Age: 1835 years.
• Candidates pursuing regular college education are not eligible.
• Educational certificates are mandatory.

Job Details

• Rotational US shifts, including night shifts.
• 5 working days per week.
• 2 rotational week-offs (weekends are not fixed).
• Work-from-office role.
• Immediate joiners preferred.

Salary

19,000 – 27,000 Take-Home Salary (after statutory deductions)

Interview Time: 4:00 PM - 4:30 PM

Interview Date: 10th October

Here are the details for virtual bridge

Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/410899487237404?p=K8CWf37HNGarwZqf0h

Meeting ID: 410 899 487 237 404

Passcode: es7yz35k

Perks & Benefits

• Free two-way transportation (home pick-up and drop) within a 23 km radius.
• Self-to-Work (STW) allowance of 3,300 (applicable to male employees only).
• Medical insurance coverage for employees and dependents.
• Career growth opportunities in a global customer support environment.

Interview Process

1. Personal Introduction Round (PIR)
2. Second-Level Screening
3. Tool Assessment
4. ACM Round

Important Note

• Candidates must reside within a 23 km radius of the office location.
• Employee referrals are welcome.

Regards,

Shravani