VIP Consultant

Cvali; Thane; On-site; INR 350,000 - 520,000; Full time

Job summary

Cvali in Thane, India is seeking a dedicated Relationship Partner to service VIP Shaadi members post-sale. You will provide matchmaking support, proactive outreach, and coordinate meetings to identify ideal matches.

Responsibilities include renewals, guidance, and empathetic counseling, while maintaining excellent service standards and meticulous documentation. You will handle escalations professionally and respect diverse cultural nuances to fulfill the VIP promise.

Qualifications

• 1+ years in customer service, client servicing, or relationship management.
• Strong communication and interpersonal skills with empathy.
• Ability to handle escalations and maintain records meticulously.

Responsibilities

• Act as the dedicated consultant for VIP Shaadi members post-sale.
• Understand member preferences to identify ideal matches.
• Call and connect with high-quality prospects on behalf of the member.
• Set up mutually agreed-upon meetings between potential matches.
• Ensure timely renewals and proactively engage throughout the journey.
• Guide, counsel, and support members in their search for the perfect match.
• Maintain high service standards and meticulous documentation.
• Handle escalations with grace, maturity, and solutions-focused thinking.
• Respect diverse traditions, preferences, and cultural nuances.
• Always deliver on the VIP promise for every member.

Skills

Customer service

Relationship mgmt

Communication

Attention to detail

Emotional intelligence

Language skills

Tools

Excel

Google Sheets

Microsoft Office

CRM

Job description

• Dedicated Relationship Partner: Act as the dedicated consultant for VIP Shaadi members post-sale.
• Matchmaking Support: Understand member preferences and help identify their ideal match.
• Outreach: Call and connect with high-quality prospects on behalf of the member.
• Meeting Coordination: Set up mutually agreed-upon meetings between potential matches.
• Renewal & Engagement: Ensure timely renewals and proactively engage throughout the member's journey.
• Guidance & Counseling: Guide, counsel, and support members in their search for the perfect match.
• Service Excellence: Maintain high service standards, resolve issues in a timely manner, and keep meticulous documentation.
• Escalation Management: Handle escalations with grace, maturity, and solutions-focused thinking.
• Cultural Sensitivity: Respect diverse traditions, preferences, and cultural nuances in every interaction.
• VIP Promise: Always go above and beyond to deliver on the VIP promise for every member.

Responsibilities

• Dedicated Relationship Partner: Act as the dedicated consultant for VIP Shaadi members post-sale.
• Matchmaking Support: Understand member preferences and help identify their ideal match.
• Outreach: Call and connect with high-quality prospects on behalf of the member.
• Meeting Coordination: Set up mutually agreed-upon meetings between potential matches.
• Renewal & Engagement: Ensure timely renewals and proactively engage throughout the member's journey.
• Guidance & Counseling: Guide, counsel, and support members in their search for the perfect match.
• Service Excellence: Maintain high service standards, resolve issues in a timely manner, and keep meticulous documentation.
• Escalation Management: Handle escalations with grace, maturity, and solutions-focused thinking.
• Cultural Sensitivity: Respect diverse traditions, preferences, and cultural nuances in every interaction.
• VIP Promise: Always go above and beyond to deliver on the VIP promise for every member.

What You Bring to the Table

• Experience: 1+ years in customer service, client servicing, or relationship management.
• Passion for Relationships: A natural passion for people, relationships, and making customers smile.
• Attention to Detail: Strong attention to detail and excellent organizational skills.
• Emotional Intelligence: High emotional intelligence and empathy to understand and connect with members.
• Communication Skills: Infinite patience, persuasive communication skills to build trust, and resolve issues.
• Language Skills: Clear, confident communication in English and any Indian language.
• Self-Motivation: Self-motivated and committed to exceeding customer expectations.

Skills: Excel, google sheets , Microsoft Office, Crm

Experience: 1.00-3.00 Years